Electro-Mechanical Product Support Engineer

Dwyer Instruments; Westerville (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k matching

HSA

Paid time off

Fitness center

Tuition reimbursement

Career development

Job summary

DwyerOmega in Westerville, OH seeks an experienced electromechanical product support engineer to deliver advanced technical assistance for Lake Shore Cryotronics lines, manage complex cases, RMAs and warranty evaluations, and support field installations and training.

You will develop customer-facing resources, collaborate with product managers and engineering, mentor others, and help drive product and process improvements while ensuring timely CRM documentation and clear communication.

Qualifications

• Associate degree in engineering technology or related discipline or 2+ years’ experience in Lake Shore Cryotronics product support, customer service, logistics or manufacturing.
• 2+ years of relevant technical support or customer service experience.
• 2-3+ years of technical diagnosing and troubleshooting experience (electronics equipment or vacuum systems experience preferred).
• Proficiency in Microsoft Suite.
• Strong written and verbal communication skills for internal and external sources.

Responsibilities

• Provide telephone/email technical support for customers including troubleshooting and documenting informational and technical troubleshooting cases.
• Enter and maintain cases up to date in the CRM system and escalate as needed.

Skills

Technical troubleshooting

Customer service

Communication

Written communication

Education

Associate degree in engineering technology

Bachelor's degree in engineering/physics

Tools

Microsoft Office

Job description

DwyerOmega in Westerville, OH seeks an experienced electromechanical product support engineer to deliver advanced technical assistance for Lake Shore Cryotronics lines, manage complex cases, RMAs and warranty evaluations, and support field installations and training.

You will develop customer-facing resources, collaborate with product managers and engineering, mentor others, and help drive product and process improvements while ensuring timely CRM documentation and clear communication.