Technical Sales Specialist — Metal Finishing

MKS Instruments, Inc.; Andover (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

MKS Instruments, Inc. is seeking a Technical Sales Specialist to provide sales/account management, technical, and product application expertise for Metal Finishing products across North America.

You will collaborate with Sales, Technical Service, Product Management, Marketing and Operations to promote adoption, train customers, and identify growth opportunities. You will be a product expert, supporting implementation and performance, with travel up to 30–50% to customer sites, industry events,

Qualifications

• Bachelor's degree OR 4 years of related experience.
• 3+ years of related experience.
• Strong technical knowledge of electroplating chemistry, metal finishing processes, and industrial manufacturing environments.
• Experience supporting customer accounts through technical service, process optimization, troubleshooting, or product management activities.
• Proficiency with SAP, BW, forecasting tools, and business reporting systems.
• Demonstrated ability to work independently with minimal supervision.
• Strong analytical and problem-solving skills with hands-on troubleshooting capability.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong sales, marketing, relationship management, and customer engagement skills.

Responsibilities

• Support sales growth and profitability for designated product lines within assigned territories and customer accounts.
• Develop and execute sales and marketing plans to achieve revenue and margin objectives.
• Promote product sales through direct customer engagement and collaboration with Sales and Technical Service teams.
• Provide technical expertise and support to customers regarding product application, troubleshooting, and process optimization.
• Respond promptly to customer issues and implement corrective actions to minimize operational disruptions。
• Conduct technical evaluations utilizing metallographic, analytical, wet chemistry, instrumentation, and other testing methodologies.
• Deliver technical training to customers, Sales personnel, Technical Service representatives, and other internal stakeholders.
• Develop and maintain strong relationships with key customers and industry stakeholders.
• Conduct regular customer visits to review product performance, address concerns, and identify opportunities for business growth.

Skills

Electroplating chemistry

Metal finishing

Industrial manufacturing

Customer account support

SAP / BW / forecasting tools

Independent work

Analytical problem solving

Verbal & written communication

Sales & relationship management

Education

Bachelor's degree or 4 years related experience

Tools

SAP

BW

Forecasting tools

Business reporting systems

Job description

MKS Instruments, Inc. is seeking a Technical Sales Specialist to provide sales/account management, technical, and product application expertise for Metal Finishing products across North America.

You will collaborate with Sales, Technical Service, Product Management, Marketing and Operations to promote adoption, train customers, and identify growth opportunities. You will be a product expert, supporting implementation and performance, with travel up to 30–50% to customer sites, industry events,