Field Technical Support – Construction Sealants & Coatings

Momentive; Town of Waterford (NY); On-site; USD 81,000 - 118,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Paid parental leave

PTO & holidays

401k with match

Wellness programs

Job summary

Momentive is seeking a Field Technical Support professional for Construction Sealants & Coatings. The role involves overseeing testing, data management, reporting, and direct customer interactions under the Lab Manager guidance.

You will support sales teams across North America, collaborate with Marketing, Product Management, and R&D, and help develop technical literature and training materials. Some travel to job sites and factories is required.

Qualifications

• Bachelor’s degree in Engineering or Materials Science.
• Strong organization skills with ability to manage multiple assignments.
• Ability to operate in a cross-functional team environment.
• Excellent oral and written communication skills in English.

Responsibilities

• Support North American sales team to grow sales and profitability across Insulating Glass, OEM, Structural Glazing, Weatherseal, Roofcoat, and Architectural Coatings.
• Provide on-site project and technical support for pre-construction and active projects, primarily in NAM with some Mexico travel.
• Create technical literature and support NPIs, trials, and product-testing with external agencies for certifications.
• Collaborate with Marketing, R&D, and Product Management to develop new product concepts based on market needs.
• Develop training materials and presentations for customers and distributors.

Skills

Cross-functional teamwork

Oral & written communication

English proficiency

Web-based & mobile apps

Independent work

Travel readiness

Education

B.S. in Engineering or Materials Science

B.S./M.S. in Architectural Engineering or Building Sciences (preferred)

Tools

Microsoft Office Suite

Web-based & mobile applications

Job description

Job Title

Field Technical Support – Construction Sealants & Coatings

Summary

Working under the direction of the Lab Manager, oversee the day-to-day activity associated with the Construction Sealants Application Development Center testing, databasing, reporting and subsequent customer interaction.

Responsibilities

Support and collaborate with North American sales team to help grow sales and profitability in Insulating Glass, OEM manufacturing, Structural Glazing, Weatherseal, Roofcoat, Air-Water Barrier and Architectural Coatings segments through technical product-positioning and specification activities. Role includes external interaction with authorized distributors, direct customers, industry specification associates and trade associations. Responsive on-site project and technical support for both pre-construction and active construction project needs primarily within NAM with some limited activity in Mexico. Collaborate with Sales, Marketing, Product Management and Technology (R&D) to support technical needs within their functional area. This includes the creation of technical literature and support of New-Product-Introduction projects. Active participation in assigned trade organizations, symposia and conferences (ASTM, ABAA, FGIA, etc.) with the objective to help develop and execute strategies that represent, safeguard and promote MPM interests. Gather market competitive intelligence including new technologies, market trends, customer needs, IP opportunities and champion efforts to capitalize on opportunity by communicating and collaborating with MPM team associates in a timely and efficient manner. Prepare and deliver technical presentations to specification base; Architects, Consultants, SCIPs and property owner/managers. Write technical content for promotional materials for use to educate customers and marketplace and assist marketing communications to deliver professional, scientifically based presentations. Interface with function teams and outside agencies to arrange for product testing to attain various industry certifications and performance test requirements for product differentiation and competitive advantage. Create content and execute internal and external customer training programs, application procedure development, technical literature content creation, issue investigation and timely resolution. Identify and create procedures, tools, literature and other technical concepts to support sales growth in segments. Collaborate with Marketing and R&D on development of new product concepts based on market analysis/needs, customer input and competitive product review/analysis. Support NPIs, customer trials and tests, and additional ad-hoc activities as necessary. This position may require travel including overnight travel with estimated 25% of time.

Qualifications

Bachelor’s degree in Engineering or Materials Science.

Strong organization skills with ability to manage multiple assignments simultaneously.

Ability to operate in a cross-functional team environment.

Strong interpersonal skills.

Excellent oral and written communication skills in English.

Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Teams, etc.

Proficiency in web-based and mobile applications.

Self-motivated individual with a high level of creativity and technical interest.

Ability to work independently and in a matrix team environment.

Ability to travel including overnight travel with estimated travel 35% of time.

Preferred Education and Technical/Professional Qualifications

Bachelor’s or Master’s degree in Architectural Engineering, Architecture, Building Sciences, Materials Science, or a related discipline is preferred and will be strongly considered.

Technically oriented individual with interest in the commercial construction industry.

Individual must be able to and have a comfort level to visit job site and factory settings for on-site support activity including roof-level work.

Spanish and/or French fluency would be advantageous.

What We Offer

Base Pay Range: $80,500 - $117,700

The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable.

Additionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company’s incentive plans, the Company’s financial performance, and/or individual employee job performance.

At Momentive, compensation is one part of your overall package. We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations.

• Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.
• Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.
• Short term disability with 100% base salary coverage.
• Company funded counseling (EAP) and assistance finding care for children, parents, or pets.
• 25 days of Paid Time Off (PTO) plus paid holidays.
• Additional time off with years of service.
• 401k savings plan with 5% employer match plus additional contribution based on years of service.
• Student debt pay-off program.
• Professional development programs and courses.
• Wellness programs and financial education.

Refer to the Hiring Process tab on our Careers page for a detailed description of the physical job requirements and location details for candidates considering relocation.

About Us

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

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