Field Technical Support - Construction Sealants & Coatings

Momentive; Town of Waterford (NY); On-site; USD 81,000 - 118,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Incentive pay

Job summary

Momentive is seeking a Field Technical Support specialist for Construction Sealants & Coatings. You will oversee testing, databasing, and reporting, while engaging with customers and distributors to advance product specs in NAM and select regions.

Collaboration with sales, marketing and R&D is essential to support new product introductions and promotional literature. Ideal candidates combine a technical engineering background with strong communication, organizational skills, and willingness to

Qualifications

• Bachelor's degree in Engineering or Materials Science is required.
• Strong organization and multi-tasking abilities are essential.
• Excellent oral and written English communication required.

Responsibilities

• Oversee testing, databasing, reporting and customer interaction at the Application Development Center.
• Provide on-site technical support for NAM projects and some Mexico activities.
• Create technical literature and support New Product Introductions.
• Interact with distributors, customers, specifiers and trade associations.
• Collaborate with Sales/Marketing/Product Management/R&D on technical needs.

Skills

Organization skills

Cross-functional teamwork

Interpersonal skills

English communication

MS Office proficiency

Self-motivated

Education

Bachelor's degree in Engineering or Materials Science

Master's degree in Architectural Engineering/Architecture/Building Sciences/Materials Science or related

Tools

Microsoft Office Suite

Web & mobile applications

MS Teams

Job description

Field Technical Support - Construction Sealants & Coatings

Working under the direction of the Lab Manager, oversee the day-to-day activity associated with the Construction Sealants Application Development Center testing, databasing, reporting and subsequent customer interaction.

Responsibilities Include:

• Support and collaborate with North American sales team to help grow sales and profitability in Insulating Glass, OEM manufacturing, Structural Glazing, Weatherseal, Roofcoat, Air-Water Barrier and Architectural Coatings segments through technical product-positioning and specification activities. Role includes external interaction with authorized distributors, direct customers, industry specification associates and trade associations.
• Responsive on-site project and technical support for both pre-construction and active construction project needs primarily within NAM with some limited activity in Mexico.
• Collaborate with Sales, Marketing, Product Management and Technology (R&D) to support technical needs within their functional area. This includes the creation of technical literature and support of New-Product-Introduction projects.
• Active participation in assigned trade organizations, symposia and conferences (ASTM, ABAA, FGIA, etc.) with the objective to help develop and execute strategies that represent, safeguard and promote MPM interests.
• Gather market competitive intelligence including new technologies, market trends, customer needs, IP opportunities and champion efforts to capitalize on opportunity by communicating and collaborating with MPM team associates in a timely and efficient manner.
• Prepare and deliver technical presentations to specification base; Architects, Consultants, SCIPs and property owner/managers.
• Write technical content for promotional materials for use to educate customers and marketplace and assist marketing communications to deliver professional, scientifically based presentations.
• Interface with function teams and outside agencies to arrange for product testing to attain various industry certifications and performance test requirements for product differentiation and competitive advantage.
• Create content and execute internal and external customer training programs, application procedure development, technical literature content creation, issue investigation and timely resolution.
• Identify and create procedures, tools, literature and other technical concepts to support sales growth in segments. Collaborate with Marketing and R&D on development of new product concepts based on market analysis/needs, customer input and competitive product review/analysis.
• Support NPIs, customer trials and tests, and additional ad-hoc activities as necessary.
• This position may require travel including overnight travel with estimated 25% of time.

Qualifications:

• Bachelor's degree in Engineering or Materials Science.
• Strong organization skills with ability to manage multiple assignments simultaneously.
• Ability to operate in a cross-functional team environment.
• Strong interpersonal skills.
• Excellent oral and written communication skills in English.
• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Teams, etc.
• Proficiency in web-based and mobile applications.
• Self-motivated individual with a high level of creativity and technical interest.
• Ability to work independently and in a matrix team environment.
• Ability to travel including overnight travel with estimated travel 35% of time.

Preferred Education and Technical/Professional Qualifications:

• Bachelor's or Master's degree in Architectural Engineering, Architecture, Building Sciences, Materials Science, or a related discipline is preferred and will be strongly considered.
• Technically oriented individual with interest in the commercial construction industry.
• Individual must be able to and have a comfort level to visit job site and factory settings for on-site support activity including roof-level work.
• Spanish and/or French fluency would be advantageous.

What We Offer:

• Base Pay Range: $80,500 - $117,700
• The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable.
• Additionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance.
• At Momentive, compensation is one part of your overall package. We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations.
• Health, dental & vision