Field Technical Solutions Specialist

Armstrong DLW GmbH; Carson (CA); On-site; USD 70,304 - 85,000; Full time

Benefits offered by this job

401(k) with employee match

Robust health care options

Paid time off

Professional development opportunities

Casual dress code

Quarterly company events

LifeMart discounts

Employee Resource Groups

Job summary

Arktura LLC seeks a Technical Services Specialist to provide technical expertise and field support for Arktura systems, advising customers, contractors, and internal teams on product specifications, installation methods, and issue resolution.

The role contributes to successful project execution and sales growth through practical installation solutions, training support, and actionable feedback to product development and engineering.

Qualifications

• Technical training or certification or hands-on experience in a relevant discipline.
• Associate or bachelor’s degree in construction management, engineering, architecture, or related field preferred.
• 5–7 years of experience in construction, architectural products, lighting/electrical systems, or related field.
• Hands-on field experience supporting installation, commissioning, or troubleshooting.
• Experience with architectural systems and/or lighting/electrical components preferred.
• Experience working with contractors, installers, and project teams on job sites preferred.

Responsibilities

• Serve as a technical subject matter expert on installation methods, product applications, and system performance.
• Provide pre- and post-sale technical support to sales teams, customers, contractors, and project managers.
• Analyze installation challenges and recommend practical, cost-effective solutions in field and office environments.
• Review shop drawings, specifications, and installation instructions to ensure constructability and product alignment.
• Deliver training to internal teams, contractors, and customers on system installation and best practices.
• Support product development and continuous improvement by identifying field issues, trends, and enhancement opportunities.
• Participate in job site visits to troubleshoot issues, validate installation methods, and support project success.
• Assist in resolving claims, complaints, and field performance issues.
• Build and maintain effective working relationships with architects, designers, contractors, and internal stakeholders.
• Collaborate cross-functionally with Sales, Engineering, and Operations to support project execution and customer satisfaction.

Skills

Reading shop drawings

Construction practices knowledge

Troubleshooting on-site

Electrical schematics

NEC knowledge

Cross-functional collaboration

Communication skills

Training others

Attention to detail

Independent work

Education

Associate or bachelor’s degree in construction management, engineering, architecture, or related field

Technical training, trade certification, apprenticeship, or equivalent hands-on experience in a relevant discipline

Job description

Arktura LLC seeks a Technical Services Specialist to provide technical expertise and field support for Arktura systems, advising customers, contractors, and internal teams on product specifications, installation methods, and issue resolution.

The role contributes to successful project execution and sales growth through practical installation solutions, training support, and actionable feedback to product development and engineering.