Field Technical Services Pro - Installations & Solutions

Armstrong World Industries; Carson (CA); On-site; USD 70,304 - 85,000; Full time

Benefits offered by this job

401k with employee match

Health care options

Paid time off

Professional development

Casual dress code

Job summary

Arktura LLC, a subsidiary of Armstrong World Industries, seeks a Technical Services Specialist in Carson, CA to provide technical expertise and field support for Arktura systems. You will advise customers, contractors, and teams on product specifications, installation methods, and issue resolution.

Reporting to the Technical Services Manager, you will deliver practical installation solutions, support training efforts, and contribute feedback to product development and engineering to drive

Qualifications

• Technical training, trade certification, apprenticeship, or equivalent hands‑on experience in a relevant discipline required.
• Associate or bachelor's degree in construction management, engineering, architecture, or related field preferred.
• 5-7 years of experience in construction, architectural products, lighting/electrical systems, or related field.
• Hands‑on field experience supporting installation, commissioning, or troubleshooting required.
• Experience working directly with contractors, installers, and project teams on job sites preferred.

Responsibilities

• Serves as a technical subject matter expert on installation methods, product applications, and system performance.
• Provides pre- and post-sale technical support to sales teams, customers, contractors, and project managers.
• Analyzes installation challenges and recommends practical, cost-effective solutions in field and office environments.
• Reviews shop drawings, specifications, and install instructions to ensure constructability and product alignment.
• Delivers training to internal teams, contractors, and customers on system installation and best practices.
• Supports product development and continuous improvement by identifying field issues, trends, and enhancement opportunities.
• Participates in job site visits to troubleshoot issues, validate installation methods, and support project success.
• Assists in resolving claims, complaints, and field performance issues.
• Builds and maintains effective working relationships with architects, designers, contractors, and internal stakeholders.
• Collaborates cross-functionally with Sales, Engineering, and Operations to support project execution and customer satisfaction.

Skills

Shop drawings interpretation

Field troubleshooting

Architectural products knowledge

Construction methods

Cross-functional collaboration

Education

Associate or bachelor's degree in construction management, engineering, architecture, or related field

Job description

Arktura LLC, a subsidiary of Armstrong World Industries, seeks a Technical Services Specialist in Carson, CA to provide technical expertise and field support for Arktura systems. You will advise customers, contractors, and teams on product specifications, installation methods, and issue resolution.

Reporting to the Technical Services Manager, you will deliver practical installation solutions, support training efforts, and contribute feedback to product development and engineering to drive