Technical Services Specialist Job

Armstrong DLW GmbH; Carson (CA); On-site; USD 70,304 - 85,000; Full time

Benefits offered by this job

401(k) with employee match

Robust health care options

Paid time off

Professional development opportunities

Casual dress code

Quarterly company events

LifeMart discounts

Employee Resource Groups

Job summary

Arktura LLC seeks a Technical Services Specialist to provide technical expertise and field support for Arktura systems, advising customers, contractors, and internal teams on product specifications, installation methods, and issue resolution.

The role contributes to successful project execution and sales growth through practical installation solutions, training support, and actionable feedback to product development and engineering.

Qualifications

• Technical training or certification or hands-on experience in a relevant discipline.
• Associate or bachelor’s degree in construction management, engineering, architecture, or related field preferred.
• 5–7 years of experience in construction, architectural products, lighting/electrical systems, or related field.
• Hands-on field experience supporting installation, commissioning, or troubleshooting.
• Experience with architectural systems and/or lighting/electrical components preferred.
• Experience working with contractors, installers, and project teams on job sites preferred.

Responsibilities

• Serve as a technical subject matter expert on installation methods, product applications, and system performance.
• Provide pre- and post-sale technical support to sales teams, customers, contractors, and project managers.
• Analyze installation challenges and recommend practical, cost-effective solutions in field and office environments.
• Review shop drawings, specifications, and installation instructions to ensure constructability and product alignment.
• Deliver training to internal teams, contractors, and customers on system installation and best practices.
• Support product development and continuous improvement by identifying field issues, trends, and enhancement opportunities.
• Participate in job site visits to troubleshoot issues, validate installation methods, and support project success.
• Assist in resolving claims, complaints, and field performance issues.
• Build and maintain effective working relationships with architects, designers, contractors, and internal stakeholders.
• Collaborate cross-functionally with Sales, Engineering, and Operations to support project execution and customer satisfaction.

Skills

Reading shop drawings

Construction practices knowledge

Troubleshooting on-site

Electrical schematics

NEC knowledge

Cross-functional collaboration

Communication skills

Training others

Attention to detail

Independent work

Education

Associate or bachelor’s degree in construction management, engineering, architecture, or related field

Technical training, trade certification, apprenticeship, or equivalent hands-on experience in a relevant discipline

Job description

Technical Services Specialist

Job Location: Carson, California, United States, 90746

Employment Status: Full‑Time

Travel: 26%‑50%

Estimated Base Salary: $70,304 - $85,000 per year (location, skills, experience and other factors considered)

Job Summary

Reporting to the Technical Services Manager, the Technical Services Specialist provides technical expertise and field support for Arktura systems by advising customers, contractors, and internal teams on product specifications, installation methods, and issue resolution. The role contributes to successful project execution and sales growth through practical installation solutions, training support, and actionable feedback to product development and engineering.

What’s In It For You

• Partner with architects, contractors, and internal teams to drive successful installations.
• Influence product innovation by providing direct feedback from the field.
• Expand your technical expertise across construction, architectural products, lighting, and controls.
• Join a collaborative team where your knowledge and recommendations are valued.

Key Responsibilities

• Serve as a technical subject matter expert on installation methods, product applications, and system performance.
• Provide pre‑ and post‑sale technical support to sales teams, customers, contractors, and project managers.
• Analyze installation challenges and recommend practical, cost‑effective solutions in field and office environments.
• Review shop drawings, specifications, and installation instructions to ensure constructability and product alignment.
• Deliver training to internal teams, contractors, and customers on system installation and best practices.
• Support product development and continuous improvement by identifying field issues, trends, and enhancement opportunities.
• Participate in job site visits to troubleshoot issues, validate installation methods, and support project success.
• Assist in resolving claims, complaints, and field performance issues.
• Build and maintain effective working relationships with architects, designers, contractors, and internal stakeholders.
• Collaborate cross‑functionally with Sales, Engineering, and Operations to support project execution and customer satisfaction.

What Will Make You Successful

• Ability to read and interpret shop drawings, specifications, installation instructions, and assembly details.
• Working knowledge of construction practices, installation methods, and jobsite coordination.
• Hands‑on ability to troubleshoot product installation, fit, finish, alignment, and system performance issues.
• Understanding of architectural products (ceilings, walls, facades, specialty systems).
• Familiarity with lighting systems and controls (DMX, DALI, 0–10V, TRIAC, ELV).
• Ability to read and interpret electrical schematics and lighting control documentation.
• Knowledge of NEC (National Electrical Code) requirements.
• General understanding of manufacturing and product application in the built environment.
• Strong problem‑solving and analytical skills.
• Effective verbal and written communication skills with both technical and non‑technical audiences.
• Ability to train and educate customers, contractors, and internal teams.
• Strong customer service orientation and responsiveness.
• Ability to build relationships and collaborate cross‑functionally (Sales, Engineering, Operations).
• Adaptability and situational judgment in both office and field environments.
• Strong organizational and time‑management skills, including ability to manage multiple projects or site issues.
• Attention to detail in reviewing drawings and specifications.
• Ability to work independently with moderate supervision while exercising sound judgment.

Physical and Mental Demands

Employees are regularly required to talk or hear, stand, walk, use hands to finger, handle or feel, reach with hands and arms, sit, climb or balance, and stoop, kneel, crouch, or crawl. Frequent lifting of up to 25 lbs and occasional lifting of up to 50 lbs is required. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Office Environment: Professional office setting with standard office equipment. No PPE required.
• Plant Environment: Manufacturing setting with potential exposure to extreme temperatures, uneven surfaces, tools, and intermittent loud noises. Required PPE includes hard hat (when required), safety glasses, earplugs, steel toe/composite boots, and fall protection.

Qualifications

• Technical training, trade certification, apprenticeship, or equivalent hands‑on experience in a relevant discipline.
• Associate or bachelor’s degree in construction management, engineering, architecture, or related field (preferred).
• 5–7 years of experience in construction, architectural products, lighting/electrical systems, or related field.
• Hands‑on field experience supporting installation, commissioning, or troubleshooting.
• Experience supporting architectural systems and/or lighting/electrical components (preferred).
• Experience working directly with contractors, installers, and project teams on job sites (preferred).

Certificates, Licenses, Registrations

• OSHA 10 or OSHA 30 certification.
• Journeyman Electrician license or electrical apprenticeship experience.
• Lift certification (e.g., scissor lift, boom lift).
• General adherence to safe jobsite practices and PPE requirements.

Benefits

• 401(k) with employee match.
• Robust health care options.
• Paid time off.
• Professional development opportunities.
• Casual dress code and free snacks.
• Quarterly company events.
• Access to discounts and voluntary benefits through LifeMart (car, hotel, auto, home, pet insurance, legal services, childcare).
• Employee Resource Groups to promote inclusion.

Equal Employment Opportunity

Arktura LLC is committed to engaging a diverse, purpose‑driven workforce and to providing equal employment opportunity to all qualified applicants without regard to race, color, national origin, religion, gender, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. Reasonable accommodations are provided for qualified individuals with disabilities.

Application Process

This position is currently open. For more information and to apply, visit the company website or contact talent acquisition at [e-mail].