Field Technical Solutions Specialist

Armstrong group; Carson (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

401k with employee match

Robust health care options

Paid time off

Job summary

Arktura LLC, a subsidiary of Armstrong World Industries, seeks a Technical Services Specialist to provide technical expertise and field support for Arktura systems, advising customers, contractors, and internal teams on product specs and installation methods.

Reporting to the Technical Services Manager, you will deliver practical installation solutions, support training, and give actionable feedback to product development and engineering teams to drive project success.

Qualifications

• Experience in field installation support for architectural products.
• Ability to read and interpret shop drawings and specifications.
• Strong communication for training and customer-facing situations.

Responsibilities

• Serves as a technical subject matter expert on installation methods, product applications, and system performance.
• Provides pre- and post-sale technical support to sales teams, customers, contractors, and project managers.
• Analyzes installation challenges and recommends practical, cost-effective solutions in field and office environments.
• Reviews shop drawings, specifications, and installation instructions to ensure constructability and product alignment.
• Delivers training to internal teams, contractors, and customers on system installation and best practices.
• Supports product development and continuous improvement by identifying field issues, trends, and enhancement opportunities.
• Participates in job site visits to troubleshoot issues, validate installation methods, and support project success.
• Assists in resolving claims, complaints, and field performance issues.
• Builds and maintains effective working relationships with architects, designers, contractors, and internal stakeholders.
• Collaborates cross-functionally with Sales, Engineering, and Operations to support project execution and customer satisfaction.

Skills

Field installation support

Read shop drawings

Client training

Cross-functional collaboration

Education

Bachelor's degree in Engineering or related field

Tools

DMX control systems

Electrical schematics

Lighting controls

Job description

Arktura LLC, a subsidiary of Armstrong World Industries, seeks a Technical Services Specialist to provide technical expertise and field support for Arktura systems, advising customers, contractors, and internal teams on product specs and installation methods.

Reporting to the Technical Services Manager, you will deliver practical installation solutions, support training, and give actionable feedback to product development and engineering teams to drive project success.