Technical Services Specialist Job

Armstrong group; Carson (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

401k with employee match

Robust health care options

Paid time off

Job summary

Arktura LLC, a subsidiary of Armstrong World Industries, seeks a Technical Services Specialist to provide technical expertise and field support for Arktura systems, advising customers, contractors, and internal teams on product specs and installation methods.

Reporting to the Technical Services Manager, you will deliver practical installation solutions, support training, and give actionable feedback to product development and engineering teams to drive project success.

Qualifications

• Experience in field installation support for architectural products.
• Ability to read and interpret shop drawings and specifications.
• Strong communication for training and customer-facing situations.

Responsibilities

• Serves as a technical subject matter expert on installation methods, product applications, and system performance.
• Provides pre- and post-sale technical support to sales teams, customers, contractors, and project managers.
• Analyzes installation challenges and recommends practical, cost-effective solutions in field and office environments.
• Reviews shop drawings, specifications, and installation instructions to ensure constructability and product alignment.
• Delivers training to internal teams, contractors, and customers on system installation and best practices.
• Supports product development and continuous improvement by identifying field issues, trends, and enhancement opportunities.
• Participates in job site visits to troubleshoot issues, validate installation methods, and support project success.
• Assists in resolving claims, complaints, and field performance issues.
• Builds and maintains effective working relationships with architects, designers, contractors, and internal stakeholders.
• Collaborates cross-functionally with Sales, Engineering, and Operations to support project execution and customer satisfaction.

Skills

Field installation support

Read shop drawings

Client training

Cross-functional collaboration

Education

Bachelor's degree in Engineering or related field

Tools

DMX control systems

Electrical schematics

Lighting controls

Job description

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LOCATION: Carson, California, United States, 90746

Company: Armstrong World Industries

Primary location:Carson,California
Relocation offered:No
Employment status:Full-Time
Travel:26%-50%
Non-compete:No

The estimated base salary range for this role is $70,304 - $85,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Arktura LLC, a subsidiary of Armstrong World Industries?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company. Arktura LLC is a widely published company headquartered in a fast-paced design office and manufacturing facility in Los Angeles, CA. We design, develop, and manufacture a variety of façade systems, interior wall and ceiling systems, custom art installations on a full range of state-of-the-art equipment, in our 100,000 sf facility.

Working at Arktura is the best! Benefits include 401k with employee match, robust health care options, paid time off and professional development. We have a casual dress code, free snacks, and quarterly events! As a company, we love to engage in community service activities with our local organizations. We provide access to 100’s of discounts, specialty savings and voluntary benefits through LifeMart such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare We support Employee Resource Groups created to connect employees with common interests to promote inclusion and provide perspective.

Reporting to the Technical Services Manager, the Technical Services Specialist provides technical expertise and field support for Arktura systems by advising customers, contractors, and internal teams on product specifications, installation methods, and issue resolution. The incumbent contributes to successful project execution and sales growth by delivering practical installation solutions, supporting training efforts, and providing actionable feedback to product development and engineering teams.

What’s in it for you!

• Partner with architects, contractors, and internal teams to drive successful installations.
• Influence product innovation by providing direct feedback from the field.
• Expand your technical expertise across construction, architectural products, lighting, and controls.
• Join a collaborative team where your knowledge and recommendations are valued.

What You’ll Do

• Serves as a technical subject matter expert on installation methods, product applications, and system performance.
• Provides pre- and post-sale technical support to sales teams, customers, contractors, and project managers.
• Analyzes installation challenges and recommend practical, cost-effective solutions in field and office environments.
• Reviews shop drawings, specifications, and installation instructions to ensure constructability and product alignment.
• Delivers training to internal teams, contractors, and customers on system installation and best practices.
• Supports product development and continuous improvement by identifying field issues, trends, and enhancement opportunities.
• Participates in job site visits to troubleshoot issues, validate installation methods, and support project success.
• Assists in resolving claims, complaints, and field performance issues.
• Builds and maintains effective working relationships with architects, designers, contractors, and internal stakeholders.
• Collaborates cross-functionally with Sales, Engineering, and Operations to support project execution and customer satisfaction.

Travel: Moderate; approximately 25-50%

What will make you successful

Architectural Product/Installation Support

• Ability to read and interpret shop drawings, specifications, installation instructions, and assembly details.
• Working knowledge of construction practices, installation methods, and jobsite coordination.
• Hands-on ability to troubleshoot product installation, fit, finish, alignment, and system performance issues.
• Understanding of architectural products (ceilings, walls, facades, specialty systems).

Lighting/Electrical Technical Support

• Familiarity with lighting systems and controls, including:
• DMX, DALI, 0–10V, TRIAC, ELV
• LED drivers and power supplies
• Ability to read and interpret electrical schematics and lighting control documentation.
• Knowledge of NEC (National Electrical Code) requirements.
• General understanding of manufacturing and product application in the built environment.

__________________________________________________________________________________

• Strong problem-solving and analytical skills (practical, field-based solutions)
• Effective verbal and written communication skills with both technical and non-technical audiences
• Ability to train and educate customers, contractors, and internal teams
• Strong customer service orientation and responsiveness
• Ability to build relationships and collaborate cross-functionally (Sales, Engineering, Operations)
• Adaptability and situational judgment in both office and field environments
• Strong organizational and time management skills, including ability to manage multiple projects or site issues
• Attention to detail in reviewing drawings and specifications
• Ability to work independently with moderate supervision while exercising sound judgment

Physical and Mental Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Office Environment – This position operates in a professional office environment and is not exposed to adverse environmental conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. No PPE is required.
• Plant Environment – This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacles; intermittent loud noises; and dusty or dirty conditions. Required PPE includes hard hat (when required), safety glasses, earplugs, steel toe/composite