Field Technical Service Specialist – Medical Equipment

GENTHERM GmbH; Cincinnati (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Gentherm Medical LLC seeks a Technical Service Specialist to perform maintenance, repairs, and troubleshooting on hospital equipment, with training and customer support provided. You will ensure swift return to full operation for customers.

Responsibilities include shipping preparation, on-site service, documentation, and collaboration with the service team. A technical degree or trade certificate and strong communication skills are required.

Qualifications

• High School Diploma or equivalent required.
• Technical degree or trade certificate in electrical, mechanical, or refrigeration systems preferred.
• Strong written and verbal communications and ability to support customers remotely or on-site.

Responsibilities

• Prepare cartons for shipping.
• Receive, decontaminate, and evaluate units.
• Service and repair small equipment (supervised).
• Build spare parts.
• Document all service work, evaluations, etc.
• Troubleshoot CE machines in the production stage.

Skills

Written and verbal communication

Troubleshooting

Customer support via phone

Electrical theory knowledge

MS Word

MS Excel

SOP adherence

Education

High School Diploma or equivalent

Technical degree or trade certificate in electrical, mechanical, or refrigeration systems

Tools

Digital Multimeter (DMM)

ERP systems

MS Word

MS Excel

Job description

Gentherm Medical LLC seeks a Technical Service Specialist to perform maintenance, repairs, and troubleshooting on hospital equipment, with training and customer support provided. You will ensure swift return to full operation for customers.

Responsibilities include shipping preparation, on-site service, documentation, and collaboration with the service team. A technical degree or trade certificate and strong communication skills are required.