Field Tech Support Specialist On-Site

Dover Corp; Kent (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Dover Corp in Ohio is seeking a Field Technical Service (Non-Engineering) - Support 2 to assist clients with installations, maintenance, upgrades, and repairs on-site. The role emphasizes serving as the primary customer contact for technical and service issues, diagnosing and resolving problems, and documenting service logs for analysis and continuous improvement.

Candidates typically have hands-on experience with field service procedures and are comfortable working under moderate supervision in

Qualifications

• Provides technical/service support to clients with installations, maintenance, upgrades, and repairs.
• Acts as key customer contact on technical and service related problems.
• Diagnoses, troubleshoots, and resolves issues.
• Documents and maintains client service logs.
• Prepares reports for product failure analysis and serviceability issues.

Responsibilities

• Works on-site to install, maintain, and service equipment.
• Troubleshoots customer issues and documents solutions for knowledge base.

Job description

Dover Corp in Ohio is seeking a Field Technical Service (Non-Engineering) - Support 2 to assist clients with installations, maintenance, upgrades, and repairs on-site. The role emphasizes serving as the primary customer contact for technical and service issues, diagnosing and resolving problems, and documenting service logs for analysis and continuous improvement.

Candidates typically have hands-on experience with field service procedures and are comfortable working under moderate supervision in