Senior Field Service Engineer II — On-Site Diagnostics

Socket.dev; Kentucky; On-site; USD 72,000 - 94,000; Full time

Job summary

Dell Technologies is seeking a Field Service Engineer 2 to join the Field Service Team in Sandusky, Ohio. The role focuses on on-site installation, configuration, maintenance, and repair to ensure seamless customer experiences.

Ideal candidates have 5+ years of field service experience, strong networking/fiber knowledge, and customer-facing skills. Lifting 50 lbs is required. Competitive salary and certifications encouraged.

Qualifications

• Associate degree or equivalent technical experience required.
• 5+ years of professional field services experience.
• Experience delivering hardware and software field services at client sites.

Responsibilities

• Triage issues with direction from Dell support.
• Execute plan of action from Dell Domain Engineer/L3 via Teams, Email, and Phone.
• Document POA results, logs and service reports to Dell via case email.
• Reseat or replace parts and upgrade firmware as needed.
• Conduct tests and capture/upload logs for diagnostics.

Skills

Field service experience

Customer facing

Networking

Fiber optics

Education

Associate's degree in technical discipline

4+ years of equivalent experience

Dell EMC Specialist certification

CompTIA Tech+/A+/Network+

CCNA or equivalent

Job description

Dell Technologies is seeking a Field Service Engineer 2 to join the Field Service Team in Sandusky, Ohio. The role focuses on on-site installation, configuration, maintenance, and repair to ensure seamless customer experiences.

Ideal candidates have 5+ years of field service experience, strong networking/fiber knowledge, and customer-facing skills. Lifting 50 lbs is required. Competitive salary and certifications encouraged.