Field Technical Service (Non-Engineering) - Support 2

Dover Corp; Kent (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Dover Corp in Ohio is seeking a Field Technical Service (Non-Engineering) - Support 2 to assist clients with installations, maintenance, upgrades, and repairs on-site. The role emphasizes serving as the primary customer contact for technical and service issues, diagnosing and resolving problems, and documenting service logs for analysis and continuous improvement.

Candidates typically have hands-on experience with field service procedures and are comfortable working under moderate supervision in

Qualifications

• Provides technical/service support to clients with installations, maintenance, upgrades, and repairs.
• Acts as key customer contact on technical and service related problems.
• Diagnoses, troubleshoots, and resolves issues.
• Documents and maintains client service logs.
• Prepares reports for product failure analysis and serviceability issues.

Responsibilities

• Works on-site to install, maintain, and service equipment.
• Troubleshoots customer issues and documents solutions for knowledge base.

Job description

Field Technical Service (Non-Engineering) - Support 2

Field Technical Service (Non-Engineering) provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including: Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction. Diagnosing, troubleshooting, and resolving technical/service issues. Instructing clients on the proper usage and operation of equipment. Documenting and maintaining clients' service logs. Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams Work Environment: Typically on‑site/field and does not handle queries remotely via phone/emails. A Support 2 requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Responsibilities typically include: Works under moderate supervision.. Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures.. Communicates information that requires some explanation or interpretation.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.