Field Tech Support: ITS & Traffic Solutions

Econolite Group; Glen Burnie (MD); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Medical plans

Dental insurance

Vision insurance

401k match

Job summary

Econolite Group is seeking a Field Support Representative to provide technical support across local and regional offices in Maryland. You will set up product hardware/software and advise on installations while training others.

The role requires hands-on electrical knowledge, strong troubleshooting, and the ability to read schematics, manuals, and CRM data. Expect extensive travel and ongoing professional training.

Qualifications

• Minimum 5-year of work experience in electronics or comparable work experience; four-year degree preferable
• IMSA Traffic Signal Field Technician certification (IMSA Level 2) within 3 months of hire
• Ability to read, analyze, and interpret electronic schematics, engineering drawings, user manuals, and technical documents, and troubleshooting guides
• The successful candidate is a fast learner who retains knowledge, applies training and must have previous technical experience in the traffic industry
• Computer literacy in the following software a plus: Microsoft Office Suite, Windows or Mac OS X, Microsoft Dynamics CRM or other CRM system, and Document daily activities in Microsoft Dynamics CRM
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
• Valid Driver’s license and clean driving record

Responsibilities

• Provide advice and information to the Contractors and Agencies regarding products manufactured or supplied by ECPI.
• Proficient in traffic installation at the cabinet level, troubleshooting, and reading technical manuals/documents.
• Assists the sales team by uncovering customer needs and providing leads for follow-up; supports the sales process by presenting solutions and technical information to customers
• Demonstrate continuous effort to improve operations, decreases turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Supports industry trade events by installing Econolite solutions and providing technical sales information to customers and prospects
• Trains and mentors FSRs with respect to products, installation, troubleshooting and interpreting pan and specifications
• Must be able to use sound judgment, reasoning, and logic to execute tasks

Skills

Field support experience

Electronics

Traffic signal knowledge

CRM software

Driver's license

Education

IMSA Certification

Bachelor's degree

Tools

Microsoft Dynamics CRM

Microsoft Office

Windows / Mac OS X

Job description

Econolite Group is seeking a Field Support Representative to provide technical support across local and regional offices in Maryland. You will set up product hardware/software and advise on installations while training others.

The role requires hands-on electrical knowledge, strong troubleshooting, and the ability to read schematics, manuals, and CRM data. Expect extensive travel and ongoing professional training.