Field Support Representative

Econolite Group; Glen Burnie (MD); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Medical plans

Dental insurance

Vision insurance

401k match

Job summary

Econolite Group is seeking a Field Support Representative to provide technical support across local and regional offices in Maryland. You will set up product hardware/software and advise on installations while training others.

The role requires hands-on electrical knowledge, strong troubleshooting, and the ability to read schematics, manuals, and CRM data. Expect extensive travel and ongoing professional training.

Qualifications

• Minimum 5-year of work experience in electronics or comparable work experience; four-year degree preferable
• IMSA Traffic Signal Field Technician certification (IMSA Level 2) within 3 months of hire
• Ability to read, analyze, and interpret electronic schematics, engineering drawings, user manuals, and technical documents, and troubleshooting guides
• The successful candidate is a fast learner who retains knowledge, applies training and must have previous technical experience in the traffic industry
• Computer literacy in the following software a plus: Microsoft Office Suite, Windows or Mac OS X, Microsoft Dynamics CRM or other CRM system, and Document daily activities in Microsoft Dynamics CRM
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
• Valid Driver’s license and clean driving record

Responsibilities

• Provide advice and information to the Contractors and Agencies regarding products manufactured or supplied by ECPI.
• Proficient in traffic installation at the cabinet level, troubleshooting, and reading technical manuals/documents.
• Assists the sales team by uncovering customer needs and providing leads for follow-up; supports the sales process by presenting solutions and technical information to customers
• Demonstrate continuous effort to improve operations, decreases turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Supports industry trade events by installing Econolite solutions and providing technical sales information to customers and prospects
• Trains and mentors FSRs with respect to products, installation, troubleshooting and interpreting pan and specifications
• Must be able to use sound judgment, reasoning, and logic to execute tasks

Skills

Field support experience

Electronics

Traffic signal knowledge

CRM software

Driver's license

Education

IMSA Certification

Bachelor's degree

Tools

Microsoft Dynamics CRM

Microsoft Office

Windows / Mac OS X

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Support Representative

2 days ago Requisition ID: 1943

Econolite® is an innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our technology is helping save lives and making the Smart City a reality. If you want to be at the forefront of this intelligent technology revolution, we want to talk to you about being part of our team. Econolite is committed to employing the best talent that will make significant contributions to building a safer, connected world.

Econolite's ITS solutions ease traffic congestion, provide safer mobility, and improve quality of life. As the one-stop-shop leader for traffic management systems, sensor products, and services, Econolite is committed to the advancement of connected and autonomous vehicles, smart cities, and cybersecurity.

The Field Support Representative provides technical support to local and regional sales offices in all technical aspects of Econolite Control Products in Maryland. Complete knowledge of product hardware and software applications set-up and understanding of systems installation for the purpose of advisement to the Agency and Contractor, some on-the-job training is required. Continual training on all equipment, including software, is mandatory.

DUTIES

• Provide advice and information to the Contractors and Agencies regarding products manufactured or supplied by ECPI.
• Proficient in traffic installation at the cabinet level, troubleshooting, and reading technical manuals/documents.
• Assists the sales team by uncovering customer needs and providing leads for follow-up; supports the sales process by presenting solutions and technical information to customers
• Demonstrate continuous effort to improve operations, decreases turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Supports industry trade events by installing Econolite solutions and providing technical sales information to customers and prospects
• Trains and mentors FSRs with respect to products, installation, troubleshooting and interpreting pan and specifications
• Must be able to use sound judgment, reasoning, and logic to execute tasks

QUALIFICATIONS

• Minimum 5-year of work experience in electronics or comparable work experience; four-year degree preferable
• IMSA Traffic Signal Field Technician certification (IMSA Level 2) within 3 months of hire
• Ability to read, analyze, and interpret electronic schematics, engineering drawings, user manuals, and technical documents, and troubleshooting guides
• The successful candidate is a fast learner who retains knowledge, applies training and must have previous technical experience in the traffic industry
• Computer literacy in the following software a plus: Microsoft Office Suite, Windows or Max OS X, Microsoft Dynamics CRM or other CRM system, and Document daily activities in Microsoft Dynamics CRM
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
• Valid Driver’s license and clean driving record

PHYSICAL REQUIREMENTS

• Must be able to stand, walk, squat, and bend at the waist for extended periods of time
• Safety sensitive position—will be required to work at busy traffic intersections
• Required to drive up to five hours a day; ability to lift and carry up to 40 pounds
• May work in various, changing outdoor weather conditions, i.e. rain, heat, snow, etc.

BUSINESS TRAVEL

• Extensive business travel within assigned district. Occasional travel outside of assigned district in support of Area or National requirements

PRE-EMPLOYMENT

All candidates who accept employment will be subject to a background investigation and drug screening. For applicable roles, candidates who accept employment will also be subject to a Motor Vehicle/Driving Record screening.

BENEFITS

This role is eligible for benefits: weekly pay, weekly PTO accrual, paid holidays. Various medical plans, dental, vision, flexible spending accounts, direct deposit. Basic life, LTD, 401k discretionary match. Other voluntary benefits include: Identity theft protection.

DISCLAIMER

The above statements are intended to indicate the general nature and level of work performed by employees within this classification. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, lactation, ancestry/national origin, citizenship, age, disability, arrest and court records, military & veteran's status, Genetic Information & Testing, Family & Medical Leave, or any other classification protected by state or federal law.

We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

An Equal Opportunity Employer - Non-Smoking Facility