Field Tech Services Manager - Travel & Support

Suzano International; Pine Bluff (AR); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

HSA

Job summary

Suzano is seeking a Technical Services Manager to join our team in Pine Bluff, Arkansas. The role focuses on delivering on-site technical support, addressing product issues, and ensuring customer satisfaction with a hands-on, travel-friendly approach across North America.

The ideal candidate has a Bachelor’s in Engineering/Technical Services and at least 5 years in field service or technical support within industrial settings, along with strong communication and problem-solving skills.

Qualifications

• Bachelor’s degree in Engineering, Technical Services, or a related field.
• Minimum of 5 years of experience in field service, technical support, or customer-facing roles in an industrial or manufacturing environment.
• Strong problem-solving and troubleshooting skills with a customer-first mindset.

Responsibilities

• Conduct on-site technical visits to investigate and resolve customer complaints.
• Provide hands-on technical support, troubleshooting issues with customers.
• Act as liaison between the customer and internal teams to ensure efficient problem resolution.
• Develop and implement strategies to reduce customer complaints and improve satisfaction.
• Travel to North American sites including Waynesville, NC and others.

Skills

Problem-solving

Customer-first mindset

Independent worker

Communication skills

MS Office proficiency

Willingness to travel

Education

Bachelor’s degree in Engineering/Technical Services

Tools

MS Office

Job description

Suzano is seeking a Technical Services Manager to join our team in Pine Bluff, Arkansas. The role focuses on delivering on-site technical support, addressing product issues, and ensuring customer satisfaction with a hands-on, travel-friendly approach across North America.

The ideal candidate has a Bachelor’s in Engineering/Technical Services and at least 5 years in field service or technical support within industrial settings, along with strong communication and problem-solving skills.