Field Tech Senior Associate

NTT Data Americas, Inc.; Grove City (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

NTT DATA Americas, Inc. in Grove City, Ohio seeks a Field Tech Senior Associate to lead a field service team, drive performance, and collaborate with operations and leadership to meet objectives. This role requires strong leadership, negotiation, and communication skills, with travel as needed.

You will coach staff, review performance, and contribute to process improvements while ensuring safety and quality standards. Overnight travel domestically or internationally may be required.

Qualifications

• 1-3 years managerial/leadership experience.
• Advanced verbal and written communication skills.
• Strong negotiation skills.
• Ability to travel domestically and internationally.
• Must be able to perform essential responsibilities with or without reasonable accommodations.

Responsibilities

• Supervise a large team of operational, production, sales, service or administrative team members.
• Set and communicate clear expectations for work outcomes and manage performance.
• Manage a larger field service team and/or a supplier relationship.
• Coach and mentor team members.
• Review the work and performance of team members.
• Support leadership in business process improvements.
• Ensure team achieves specific performance metrics.
• Travel as required (domestic/international).

Skills

Leadership

Team supervision

Negotiation

Communication

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Field Tech Senior Associate to join our team in Grove City, Ohio (US-OH), United States (US).

Job Description:

• Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional level team members.
• Work is guided by operational and project objectives.
• Sets and communicates clear expectations for work outcomes and manages performance.
• Manages a larger field service team and/or a supplier relationship.
• Regularly coaches and mentors team members.
• Regularly reviews the work and performance of team members.
• Supports leadership team in business process improvements.
• Ensures team achieves specific performance metrics.
• Includes 1-3 years managerial/leadership experience.
• Strong negotiation skills.
• Demonstrated strong leadership of personnel and of business objectives.
• Advanced verbal and written communication skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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