Field Tech: Security & Surveillance Systems Specialist

Stallion Infrastructure Services; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Stallion Infrastructure Services in Tempe, AZ is seeking a Tier I Product Line Specialist to provide frontline technical support, onboard equipment, and troubleshoot systems while collaborating with customers and internal teams using MS Office tools.

You will support camera systems, configure network settings, manage power equipment, and document actions in the helpdesk system. The role requires in-office work, some travel, and the ability to lift up to 50 pounds.

Qualifications

• High School Diploma or GED required; Bachelor’s or technical degree preferred
• 1–2 years in a technical support, field technician, or systems installation role
• Customer service background in a technical or field support capacity

Responsibilities

• Provide frontline technical support and customer service for deployed equipment
• Perform onboarding and decommissioning of camera systems via 3DEye platform
• Configure camera settings and alert rules
• Troubleshoot camera systems, connectivity, and power irregularities
• Escalate Tier II issues with detailed documentation of actions taken
• Document actions in the helpdesk system
• Maintain asset records and audit logs
• Assist in system commissioning/decommissioning workflows
• Understand DHCP vs Static IP addressing
• Monitor and troubleshoot power systems and trailer equipment

Skills

Customer service

Communication

Organizational skills

Team collaboration

Documentation

Education

High School Diploma or GED

Bachelor’s or technical degree preferred

Tools

3DEye platform

Victron VRM Portal

Sierra Wireless

Peplink

Microsoft Excel

Microsoft Word

Job description

Stallion Infrastructure Services in Tempe, AZ is seeking a Tier I Product Line Specialist to provide frontline technical support, onboard equipment, and troubleshoot systems while collaborating with customers and internal teams using MS Office tools.

You will support camera systems, configure network settings, manage power equipment, and document actions in the helpdesk system. The role requires in-office work, some travel, and the ability to lift up to 50 pounds.