Field Tech Associate - Forsyth

NTT America, Inc.; Forsyth (GA); On-site; USD 40,000 - 54,000; Full time

Job summary

NTT DATA seeks a Field Tech Associate to join our Forsyth, GA client-site team. You will support end users, perform installs and decommissions, and coordinate activities with clients. Travel between sites is required and a driver’s license is mandatory.

The role emphasizes Windows troubleshooting, desktop apps, and on-site field service in an SLA environment. Compensation is disclosed and benefits apply.

Qualifications

• 1+ years in End user support/ITSM incidents and requests.
• Experience with desktop applications (Word, Excel, PowerPoint, Adobe, etc.).
• Experience with on-site field services in SLA environments.
• Ability to pass fingerprinting and state tax clearance.

Responsibilities

• Assist in installs, moves, adds, changes, decommissions, and breakpoint fix.
• Coordinate with client end users on expectations and schedules.
• Meet Service Level Agreements on all services performed.
• Update incident records and asset management in the system.
• Identify issues affecting end-user experience and help create action plans.
• Remediate incidents using advanced tools and conduct installs.
• Escalate issues to Field Services Supervisor as needed.
• Continuously improve technical skills and share knowledge.
• Travel between sites; mileage reimbursed.
• Must have valid driver’s license and vehicle.

Skills

End user support

Desktop support

Troubleshooting

Communication with clients

On-site field service

SLA adherence

Tools

SCCM Client

WiseClient

SonicWall

Cisco

F5 VPN

Video conferencing hardware

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Field Technician to join our team in Forsyth, GA, USA.

Field Tech Associate

Location : Client site. Forsyth, Gerogia.

Day to Day job Duties:

• Applicants must have active driver’s license and vehicle
• Travel between sites is required. Mileage is reimbursed.
• Windows troubleshooting and reimaging are required
• Execute service delivery by performing Installs, Moves,Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
• Coordinate with client end users on expectations, schedule of availability, process and procedures
• Meet Service Level Agreements on all services performed
• Update system of record for delivery Incidents and Requests
• Update asset management information for assets receiving services
• Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans
• Utilize advanced tools and technical knowledge toremediate incidents and conduct installs
• Escalate to Field Services Supervisor issues that globallyimpact the end user environment
• Continuosuly improve both individual and team technicalskills and through knowledge share

Basic Qualifications:

• 1 + years’ experience in End user support-Desktop support-ITSM - Incident, Request and IMAC
• 1 + years’ experience in Desktop support-standard applications like Word, Excel, PowerPoint, Adobe Acrobat,Flash player etc. and customized customer applications
• 1 + years’ experience in Hardware that included Video conference, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smarthand support,IMAC-D
• 1 + years’ experience in End user support Desktop support-Citrix, VPN, Antivirus and SCCM Client -WiseClient, SonicWall, Cisco, F5 VPN, etc.
• 1 + years experience in on-site hands-on Field Services inan SLA environment.
• Must be able to pass GBI fingerprinting/backgound checkback to age 18 and Georgia DOR tax clearance within 30 daysof hire date.

Nice to Have:

• CompTIA A+ certification desired
• 3 years experience

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $40,120 - $54,280. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).