Field Systems Implementation Associate

Mindray; Charlotte (NC); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Tuition reimbursement

Paid time off

Disability coverage

FSA/HSA options

Job summary

Mindray North America seeks a System Implementation Associate to support deployment of patient monitoring systems in hospital environments. You’ll assist with go‑live activities, on‑site installations, and post‑installation testing under guidance.

This field-based role requires extensive travel (about 85%), remote/home-based work, and a path for advancement to a full System Implementation Specialist, with ongoing training and a comprehensive benefits package.

Qualifications

• Formal technical training or equivalent experience.
• Basic understanding of Wi‑Fi and IT networking systems.
• Familiarity with Microsoft Windows operating systems and Microsoft Office applications.
• Strong troubleshooting and technical repair abilities for monitoring systems.

Responsibilities

• Support go‑live activities for hospital monitoring systems installed and tested by a senior System Implementation Specialist (SIS).
• Perform system installations, add‑ons, and updates according to project plans, site surveys, and customer requirements.
• Verify that systems meet Mindray performance and quality specifications through post‑installation testing.
• Respond on‑site to complex issues beyond the scope of local service representatives, ensuring timely resolution.
• Document all service and installation activities in compliance with Mindray administrative and quality policies, including MDR and field corrections.
• Coordinate and execute system updates and configuration changes as needed.
• Participate in continuous training to develop advanced technical, networking, and project management skills for career advancement to SIS.

Skills

Wi‑Fi networking

Windows OS

Microsoft Office

Troubleshooting

Communication

Teamwork

Driver's license

Education

Formal technical training

Job description

Mindray North America seeks a System Implementation Associate to support deployment of patient monitoring systems in hospital environments. You’ll assist with go‑live activities, on‑site installations, and post‑installation testing under guidance.

This field-based role requires extensive travel (about 85%), remote/home-based work, and a path for advancement to a full System Implementation Specialist, with ongoing training and a comprehensive benefits package.