System Implementation Associate

Mindray DS USA, Inc.; Charlotte (NC); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Tuition reimbursement

Paid time off

Disability coverage

FSA/HSA options

Job summary

Mindray North America is seeking a System Implementation Associate to support hospital deployments of patient monitoring systems. You will assist in installations, go-live support, and on-site troubleshooting, ensuring quality and performance standards are met.

This field-based role offers mentorship and progression toward a System Implementation Specialist, with extensive travel and hands-on learning opportunities.

Qualifications

• Formal technical training or equivalent experience.
• Basic understanding of Wi‑Fi and IT networking.
• Familiarity with Windows and Microsoft Office.

Responsibilities

• Assist in go-live activities for hospital monitoring systems.
• Perform installations, add-ons, and updates per plans.
• Verify performance and quality after deployment.
• Respond on-site to complex issues beyond local support.
• Document service and installation activities per policies.
• Coordinate system updates and configuration changes.
• Participate in training to advance toward SIS role.

Skills

Technical training

Wi-Fi networking

Windows OS

Troubleshooting

Customer service

Travel readiness

Job description

Join Mindray North America and help shape the future of patient care.

Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care.

Fast facts about Mindray:

• Founded in 1991, with 14,000 employees worldwide
• 8 global R&D centers, investing ~10% of annual revenue into innovation
• North American headquarters in Mahwah, NJ, with 40+ international subsidiaries

Job Summary

As a System Implementation Associate, you'll play a key support role in bringing Mindray's patient monitoring systems online in hospital environments. You'll assist in system installations, go-live support, and on-site troubleshooting, ensuring each deployment meets quality and performance standards. This hands-on field position is ideal for technically skilled professionals eager to grow into a full System Implementation Specialist (SIS) role through on-the-job training and mentorship.

What You'll Do

• Support go-live activities for hospital monitoring systems installed and tested by a senior System Implementation Specialist (SIS).
• Perform system installations, add-ons, and updates according to project plans, site surveys, and customer requirements.
• Verify that systems meet Mindray performance and quality specifications through post-installation testing.
• Respond on-site to complex issues beyond the scope of local service representatives, ensuring timely resolution.
• Document all service and installation activities in compliance with Mindray administrative and quality policies, including MDR and field corrections.
• Coordinate and execute system updates and configuration changes as needed.
• Participate in continuous training to develop advanced technical, networking, and project management skills for career advancement to SIS.

What You'll Bring

• Formal technical training (via school, military, or equivalent experience).
• Basic understanding of Wi-Fi and IT networking systems.
• Familiarity with Microsoft Windows operating systems and Microsoft Office applications.
• Strong troubleshooting and technical repair abilities for monitoring systems.
• Excellent organization, communication, and problem-solving skills.
• Customer-focused attitude with professionalism and teamwork orientation.
• Valid driver's license and clean driving record.

Work Environment

This is a field-based role involving extensive travel (approximately 85%) to hospital environments across regions. Work may include accessing ceilings, under nurses' stations, and hospital infrastructure areas. Must be able to lift up to 75 lbs. with or without assistance and be available for after-hours emergency support when required.

Location

Home-based remote/field position with frequent travel and overnight stays.

Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more—all within a dynamic, supportive, and collaborative work environment.

Mindray North America is an Equal Opportunity Employer M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be harassed or discriminated against.