Field Systems Engineer - Edge Compute & Kiosk Infra

Outpost; Austin (TX); Sur place; USD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

Health, Dental, and Vision Insurance

401(k) Retirement Plan Matching

18 Paid Holidays

Unlimited PTO

Friday Team Lunches

Résumé du poste

Outpost seeks a Systems Engineer to keep the physical systems behind our platform running in the field — kiosks, edge compute, networking, power, cameras, and access control. You will own uptime across the deployed fleet, troubleshoot hardware, run acceptance testing with manufacturers, and build tools to deploy a kiosk from crate to live.

The role involves on-site work at Austin, TX or nearby time zones, with travel to launches and on-call rotation.

Qualifications

• 3+ years in systems engineering, field engineering, edge infrastructure, IT infrastructure, or a similar hands-on role supporting production hardware in the field.
• Hands-on experience with Ubuntu or other Linux-based systems, including remote access, log review, and command-line troubleshooting.
• Ability to troubleshoot across hardware, firmware, operating systems, networks, and applications to isolate root causes.
• Working knowledge of Ethernet networking, IP addressing, switching, VLANs, VPNs, and cellular connectivity.
• Understanding of PoE, power supplies, UPS, and recovery from power interruptions.
• Experience supporting fleets of remote, unattended, or distributed systems, including remote monitoring and alerting.
• Experience with IP cameras and access control hardware—installation, configuration, and calibration.
• Scripting to automate configuration and provisioning tasks (Python, Bash).
• Experience writing and maintaining technical documentation (interconnect diagrams, network/power docs, runbooks).
• Willingness to travel to sites and participate in on-call rotation.
• Strong communication skills across technical and non-technical teams.
• Experience with launching new installations and commissioning is a plus.

Responsabilités

• Monitor site uptime and health across the kiosk fleet, and drive patterns behind repeat failures to zero.
• Troubleshoot hardware in the yard — edge compute, cameras, ID readers, displays, networking, power remotely or on-site when needed.
• Contribute to kiosk hardware revisions including component/layout changes and power resilience.
• Own factory acceptance testing with hardware manufacturers and site acceptance testing for new launches.
• Deliver site-specific solutions, including integrating access-control with customer security/video systems.
• Build configuration utilities and automation so a kiosk goes from crate to live without a specialist, and maintain comprehensive runbooks and documentation.
• Participate in an on-call rotation and improve monitoring/alerting for field hardware.

Connaissances

Ubuntu/Linux

Edge infrastructure

Scripting (Python/Bash)

Networking

Documentation

On-site hardware troubleshooting

Hardware troubleshooting in field

Outils

NVIDIA Jetson

Industrial PCs

IP cameras

Access control systems

Tailscale / VPNs

Description du poste

Outpost seeks a Systems Engineer to keep the physical systems behind our platform running in the field — kiosks, edge compute, networking, power, cameras, and access control. You will own uptime across the deployed fleet, troubleshoot hardware, run acceptance testing with manufacturers, and build tools to deploy a kiosk from crate to live.

The role involves on-site work at Austin, TX or nearby time zones, with travel to launches and on-call rotation.