Field Systems Engineer

Heads Up Technologies; Town of Texas (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Heads Up Technologies is seeking a Field Systems Engineer to design, configure, integrate, test, and support advanced aircraft cabin systems. This role demands close collaboration with customers and internal teams to translate requirements into reliable solutions and to support installations and commissioning.

The position emphasizes hands-on systems engineering with significant customer engagement and travel, including nights and weekends on a rotation.

Qualifications

• Bachelor's degree in an engineering discipline or avionics technician experience.
• 2+ years of systems engineering experience in an aerospace related field, or at least five years as an avionics technician with a strong focus on customer engagement.
• Ability to travel up to 50 percent of the time to customer sites and industry events within and outside the United States.
• Excellent written and verbal communication skills, with the ability to clearly convey technical concepts to both technical and nontechnical stakeholders.
• Experience with audio and video systems, aircraft electronics, and aircraft wiring diagrams.
• Familiarity with XML, databases, networking, and error log analysis.
• U.S. citizenship is required.
• This position requires participation in an on call support rotation for nights and weekends and travel up to 50 percent of the time, including travel outside the United States.

Responsibilities

• Design system configurations and documents for aircraft installations.
• Collaborate with internal teams to translate customer requirements into solutions.
• Test concepts and configurations for new products and systems.
• Create wiring/configuration documentation and GUI definitions.
• Provide onsite and remote support for cabin systems commissioning and troubleshooting.
• Assist customers in implementing customized solutions and share insights with product teams.
• Perform support during nights/weekends on a rotation.

Skills

Customer engagement

Communication skills

Systems engineering

Avionics knowledge

Education

Bachelor's degree in engineering

Tools

TeamViewer

Job description

Wichita, Kansas, United States · Addison, Texas, United States

Aug 26, 2026

About the role

Heads Up Technologies is seeking a customer focused Field Systems Engineer to design, configure, integrate, test, and support advanced aircraft cabin systems. This role partners closely with customers and internal teams to translate technical requirements into reliable system solutions, support aircraft installations and commissioning, and troubleshoot fielded systems. The position combines hands on systems engineering with significant customer engagement and travel.

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Position Type: Full time

Work Eligibility: U.S. citizenship is required

What you'll do

System Design

• Develop tail specific technical documentation, including configuration documents, interface documents, and app GUI definition documents.
• Collaborate with internal teams and provide guidance based on customer requirements for new and updated products.
• Set up and test proof of concept ideas for new products and system applications.
• Create system configuration files based on customer wiring and block diagrams.
• Create trade show and customer demonstration setups.
• Configure cabin control app interfaces using existing frameworks for specific aircraft installations.
• Communicate with customers to understand their technical requirements and business challenges.
• Assist customers in designing and implementing customized solutions that meet their specific needs.
• Share customer insights with internal teams to improve product design and the end user experience.
• Network and build relationships with target customers and related industry professionals.
• Stay current with industry trends, partners, and competitors.

System Integration and Testing

• Develop test cases and procedures that provide system level coverage for all product development specifications.
• Establish new methods to improve, expand, and streamline system testing for company products.
• Set up bench or system integration lab systems needed to recreate customer issues using specific configurations.
• Create and revise systems and qualification documentation for all products.
• Test cabin control apps using existing frameworks for specific aircraft installations.

Technical Support and Troubleshooting

• Provide timely and efficient technical support and troubleshooting for customers by email, phone, and TeamViewer.
• Perform software updates and diagnostic analysis on fielded systems.
• Resolve customer issues quickly and escal ate complex problems to senior engineers or developers as necessary.
• Participate in the support on call rotation for nights and weekends.
• Provide onsite customer support for cabin system commissioning, including CMS configuration, audio system tuning, aircraft checkout, and troubleshooting.

Required Qualifications

• Bachelor's degree in a related engineering discipline or prior avionics technician experience.
• At least two years of systems engineering experience in an aerospace related field, or at least five years of experience as an avionics technician, with a strong focus on customer engagement.
• Ability to travel up to 50 percent of the time to customer sites and industry events within and outside the United States.
• Excellent written and verbal communication skills, with the ability to clearly convey technical concepts to both technical and nontechnical stakeholders.
• Experience with audio and video systems, aircraft electronics, and aircraft wiring diagrams.
• Familiarity with XML, databases, networking, and error log analysis.
• U.S. citizenship is required.
• This position requires participation in an on call support rotation for nights and weekends and travel up to 50 percent of the time, including travel outside the United States.

No recruiting agencies, please. Benefit eligibility and coverage are based on employment status, plan documents, and company policy. Official plan documents govern all benefits.

Heads Up Technologies

Innovative and experienced leader in aviation technology

Heads Up Technologies enhances the aviation experience by delivering innovative cockpit, cabin, and electrical solutions since 1985, catering to leading aircraft manufacturers.

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