Systems Engineer (Heads up Technologies)

Heads Up Technologies; Addison (TX); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical plan options

Paid time off

Employee Assistance and Wellness Support

Job summary

Heads Up Technologies is looking for a skilled Systems Engineer based in Addison, Texas, with at least 5 years of aerospace systems engineering experience. You'll develop technical documentation, support product testing, and provide crucial technical support while collaborating with various teams to enhance customer experiences.

The ideal candidate needs excellent communication skills and a bachelor's degree in engineering. Benefits include a comprehensive medical plan, paid time off, and opportunities for professional growth.

Qualifications

• 5+ years of systems engineering experience in aerospace.
• Excellent written and verbal communication skills.
• Experience with cabin management systems and aircraft wiring diagrams.

Responsibilities

• Develop technical documentation supporting product development.
• Collaborate with teams for technical guidance on products.
• Provide timely technical support and troubleshoot customer issues.

Skills

Systems engineering experience

Communication skills

Audio and video distribution technologies

Python programming

Education

Bachelor's degree in related engineering discipline

Tools

Networking systems

Error log analysis

Job description

Systems Engineer (Heads up Technologies)

Heads Up Technologies Addison, Texas, United States

About this position

At Heads Up Technologies, we’re redefining what’s possible in the air. Since our beginnings in a Dallas hangar in 1985, we’ve grown into a global leader in aviation technology driven by innovation, precision, and a relentless pursuit of better in-flight experiences. From pioneering digital audio and lighting systems to uniting with STG Aerospace and ALTO Aviation under one brand, we continue to lead the way in cabin systems integration for business and commercial aircraft. Join us as we shape the future of aviation where lighting, entertainment, safety, and audio come together to elevate every journey.

We are a team of engineers, innovators, creators, and problem solvers who are passionate about building smarter solutions for the aviation industry. Through the combined strengths of our specialized brands and capabilities, Heads Up Technologies brings together deep technical expertise, modern design thinking, and a collaborative approach to support customers across every stage of the product lifecycle.

Our Culture

Integrity We act with honesty, accountability, and respect in everything we do.

Teamwork We collaborate across teams and disciplines to achieve the best outcomes.

Excellence We are committed to delivering high-quality work and continuously improving.

Expertise We leverage our knowledge and experience to solve complex challenges.

Our Mission

To elevate the aviation experience by delivering intelligent, integrated solutions powered by exceptional people.

Why work with us?

Joining Heads Up Technologies means being part of a team that is shaping the future of aviation. We offer an environment where employees are empowered to contribute, grow their careers, and make a direct impact on innovative products used across the globe.

Benefits and Perks

At Heads Up Technologies, we are committed to supporting the health, well being, and financial security of our employees and their families. Eligible employees have access to a competitive benefits package designed to support life at work and beyond.

• Medical plan options through Blue Cross Blue Shield (Company Paid)
• Dental and vision coverage
• Health Savings Account option with company contribution, if eligible
• Company paid Basic Life and AD&D insurance
• Company paid Long Term Disability coverage
• Voluntary Short Term Disability, Accident, and Critical Illness insurance
• Employee Assistance and Wellness Support resources
• Virtual care access
• Benefit Resource Center support
• Paid time off and paid holidays

About the role

Heads Up Technologies is seeking a skilled and customer focused Systems Engineer to support Innovative Advantage’s world class audio and video hardware and software for the business jet industry. In this role, you will combine system design, customer engagement, integration and testing, and frontline technical support to help customers deploy and optimize reliable cabin solutions. You will work closely with product development, sales, and support teams, represent the company at customer sites and industry events, and help improve the end user experience.

Key Details

• Work Schedule: Full time, including participation in a support on call rotation for nights and weekends.
• Location: Preferred onsite in Addison, Texas.
• Department: Engineering.
• Work Eligibility: U.S. Citizenship is required for this position.
• Travel Requirement: Up to 25% travel to customer sites and industry events, including travel within and outside the United States.

What you'll do

• Develop technical documentation supporting product development and new designs, including system level specifications, system architecture block diagrams, system solution proposals, and implementation plans.
• Collaborate with internal teams and provide technical guidance based on customer requirements for new and updated products.
• Set up and test proof of concept ideas for new products and system applications.
• Create system configuration files using customer wiring diagrams and block diagrams.
• Create and maintain trade show and customer demonstration setups.
• Communicate with customers to understand technical requirements and business challenges, then recommend customized solutions.
• Share customer insights with internal teams to improve product design and the end user experience.
• Build relationships with target customers and industry professionals, while staying current on industry trends, partners, and competitors.
• Develop system level test cases and procedures that provide coverage for product development specifications.
• Improve, expand, and streamline system testing methods for products and applications.
• Set up bench or software in the loop systems to recreate customer issues using specific configurations.
• Create and revise systems and qualification documentation for products.
• Develop Python testing scripts to improve test coverage and enable automated testing capabilities.
• Provide timely technical support and troubleshooting through email, phone, and remote access tools such as TeamViewer.
• Perform software updates and diagnostic analysis on fielded systems.
• Resolve customer issues efficiently and elevate complex technical problems to senior engineers or developers when needed.
• Participate in the support on call rotation for nights and weekends.

Required Qualifications

• Bachelor’s degree in a related engineering discipline.
• Five or more years of systems engineering experience in an aerospace related field.
• Excellent written and verbal communication skills, including the ability to clearly explain technical concepts to technical and non technical stakeholders.
• Experience with audio and video distribution technologies, cabin management systems, networking systems, and aircraft wiring diagrams.
• Familiarity with Python, XML, databases, networking, and error log analysis.
• Ability to travel up to 25% of the time to customer sites and industry events, including domestic and international travel.
• U.S. Citizenship is required.

Preferred Qualifications

• Experience supporting business jet cabin systems, in flight entertainment, audio and video distribution, or related avionics technologies.
• Experience in a customer facing technical support or systems integration role within aerospace or a similarly regulated technical environment.
• Experience developing system architecture documentation, qualification documentation, test cases, or automated test scripts.
• Experience supporting technical demonstrations, trade shows, customer installations, or fielded system troubleshooting.