Field Support Technician — Site Inspections & Repairs

Zipline; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Zipline is hiring a Field Support Technician in Austin to help keep our Dropbox locations safe, reliable, and ready to serve customers every day.

You’ll travel between assigned sites to inspect equipment, perform light maintenance, troubleshoot problems, and ensure sites meet Zipline’s safety and quality standards. This is a six-month contract with potential to transition to full-time based on performance.

Qualifications

• Hands-on technical or mechanical ability and comfort working with basic tools.
• Experience performing light maintenance, inspections, repairs, or troubleshooting.
• A strong sense of ownership—you notice problems and take action to address them.
• Good judgment and the ability to stay calm when unexpected issues arise.
• Strong written and verbal communication skills.

Responsibilities

• Visit assigned Dropbox locations and ensure they are clean, organized, safe, and ready for daily operations.
• Perform routine inspections and preventive maintenance on Dropbox equipment and supporting systems.
• Complete basic mechanical, technical, and site repairs using established procedures.
• Troubleshoot equipment problems and resolve issues within the scope of your training.
• Identify damaged equipment, safety concerns, or operational issues before they affect customers or partners.
• Escalate issues quickly when additional technical or operational support is needed.
• Provide clear details, photos, and documentation so internal teams can understand and resolve reported problems.
• Track completed inspections, maintenance work, repairs, and open issues.
• Communicate professionally with partner teams, vendors, and Zipline employees.
• Maintain the tools, parts, and supplies needed to support your assigned locations.
• Travel between sites and assist at other regional locations when operational support is needed.
• Identify recurring problems and share ideas that could improve site reliability, safety, or the partner experience.

Skills

Hands-on technical ability

Maintenance & repairs

Travel readiness

Communication skills

Job description

Zipline is hiring a Field Support Technician in Austin to help keep our Dropbox locations safe, reliable, and ready to serve customers every day.

You’ll travel between assigned sites to inspect equipment, perform light maintenance, troubleshoot problems, and ensure sites meet Zipline’s safety and quality standards. This is a six-month contract with potential to transition to full-time based on performance.