Field Support Technician

Peraton; Huntsville (AL); On-site; USD 86,000 - 138,000; Full time

Job summary

A national security company is looking for a technical support professional in Huntsville, Alabama. The role requires an active TS/SCI clearance and involves providing expert support and training to users. Candidates must have extensive experience with technical systems, including Windows Server and Unix/Linux, as well as networking knowledge. The position offers a salary range of $86,000 to $138,000 and opportunities to work on critical missions for government agencies.

Qualifications

• Active Top Secret/SCI clearance required.
• 8 years experience with Bachelor's degree, or equivalent experience.
• Current CISSP or Security+ Certification required.

Responsibilities

• Provide tier two technical support to customers.
• Analyze and troubleshoot technical issues.
• Training and testing customers on technical products.

Skills

Technical support and analysis

Troubleshooting technical problems

Training customers

Experience with Windows Server

Linux/Unix systems administration

Networking knowledge

VMware or similar certification

Experience with Docker and Kubernetes

Education

Bachelor's degree in relevant field

Master's degree in relevant field

PhD in relevant field

Tools

Microsoft SQL Server

PowerShell

Active Directory

Terraform or Ansible

Job description

Responsibilities

Provide expert and second-tier technical support and analysis to field engineers and technicians.

• Provide technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
• Test, train, and provide field support to customers regarding technical aspects of designated systems and services.
• Provide expertise for the resolution of technical problems, troubleshoot products, and modify products to customer requirements.
• Maintain network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Provide training to customers.
• Partner with developers and engineers to reduce reoccurring incidents.
• Answer questions about installation, operation, configuration, customization and usage of designated systems and services.
• Review and develop technical documents.

Travel/TDY may be required CONUS and OCONUS as required to support the customer's mission.

Position is Contingent on Contract Award

Qualifications

Basic Qualifications:

• Active Top Secret/SCI clearance with ability to pass and obtain a Poly clearance.
• Minimum of 8 years relevant experience with bachelor's degree; Minimum of 6 years with master's degree; Minimum of 3 years with PhD or 12+ years of relevant work experience can be used in lieu of a degree.
• Current CISSP or Security+ Certification.
• Systems Administration of Windows Server, Unix or Linux, and/or database skillset.
• Technical knowledge and experience with Microsoft products, including Windows Server and Operating system, Unix or Linux and databases (e.g., Windows 10/11, Server 2016/2019, RedHat 7.x/8.x/9.x Operating Systems, SQL; PowerShell, Office; Microsoft SQL Server or SQL Server Management Studio, Active Directory).
• General knowledge of networking.
• Possess good oral and written skills.

Desired Qualifications:

• Active TS/SCI with Poly clearance.
• Current VMware, Nutanix, or similar Certification (e.g., VCP, NCP, etc.).
• Strong background in server virtualization (e.g., VMware, Nutanix, OpenShift, Harvester, Proxmox, MS Hyper-V, Citrix, Azure, AWS).
• Experience with Docker and Kubernetes.
• Experience with Terraform or Ansible.
• Experience with Dell PowerFlex.
• Experience working in a large enterprise environment.
• Knowledge of storage area networks including network operating systems, SAN protocols, SAN management, and SAN physical configuration.
• Computing Environment compliance.

Security Clearance: This Position requires an Active TS/SCI and the ability to obtain a Poly, US Citizenship is required to hold this clearance.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.