Field Support Technician Advisor

Peraton; United States; On-site; USD 112,000 - 179,000; Full time

Job summary

Peraton is seeking an experienced Field Support Engineer to join our national intelligence program. This role involves on-site work at customer sites, providing expert technical support, installation guidance, and field services to ensure mission readiness.

You will troubleshoot, train, and collaborate with developers and engineers to reduce incidents and improve system performance while traveling CONUS/OCONUS as needed to support missions.

Qualifications

• Active TS/SCI clearance with ability to pass and obtain a Poly.
• Minimum of 8 years relevant experience with bachelor's degree; minimum of 6 years with master's; 12+ years in lieu of degree.

Responsibilities

• Provide expert and second-tier technical support to field engineers and technicians.
• Provide technical guidance on installation, configuration, and enhancement of systems.
• Test, train, and provide field support to customers on designated systems.
• Troubleshoot, resolve, and modify products to meet customer needs.
• Maintain network stability and optimum Mean Time to Repair.
• Provide training to customers and document procedures.

Skills

TS/SCI clearance

Poly clearance

Security+ or CISSP

Windows Server

Unix/Linux

Networking basics

Strong communication

Education

Bachelor's degree

Master's degree

PhD or 12+ yrs

Tools

VMware

Nutanix

Docker

Kubernetes

Terraform

Ansible

OpenShift

PowerShell

Active Directory

Job description

Responsibilities

Peraton is seeking an experienced systems Field Support Engineer to join our national intelligence program that delivers engineering, application development, deployment, operations, upgrades and sustainment of products and services to achieve our client's global missions.

Work is performed at the customer site(s).

• Provide expert and second-tier technical support and analysis to field engineers and technicians.
• Provide technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
• Test, train, and field support to customers regarding technical aspects of designated systems and services.
• Provide expertise for the resolution of technical problems, troubleshoot products, and modify products to customer requirements.
• Maintain network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Provide training to customers.
• Partner with developers and engineers to reduce reoccurring incidents.
• Answer questions about installation, operation, configuration, customization and usage of designated systems and services.
• Review and develop technical documents.
• Travel/TDY my be required CONUS and OCONUS as required to support the customer's mission

Position is Contingent on Contract Award

Qualifications

Basic Qualifications

• Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass and obtain a Poly clearance.
• Minimum of 8 years relevant experience with bachelor's degree; Minimum of 6 years with master's degree; Minimum of 3 years with PhD or 12+ years of relevant work experience can be used in lieu of a degree.
• Current CISSP or Security + Certification.
• Systems Administration of Windows Server and Operating system, Unix, or Linux and/or database skillset.
• Technical knowledge and experience with Microsoft products, including Windows Server and Operating system, Unix or Linux and databases (e.g., Windows 10/11, Server 2016/2019, RedHat 7.x/8.x/9.x Operating Systems, SQL; PowerShell, and Office; Microsoft SQL Server or SQL Server Management Studio, Active Directory.)
• General knowledge of networking.
• Possess good oral and written skills.

Desired Qualifications

• Active TS/SCI with Poly clearance.
• Current VMware, Nutanix, or similar Certification e.g. VCP, NCP, etc.
• Strong background in server virtualization e.g. VMware, Nutanix, OpenShift, Harvester, Proxmox, MS Hyper-V, Citrix, Azure, AWS, etc.
• Experience with Docker and Kubernetes.
• Experience with Terraform or Ansible.
• Experience with Dell PowerFlex.
• Experience working in a large enterprise environment.
• Knowledge of storage area networks to include network operating systems, SAN protocols, SAN management, and SAN physical configuration.
• Computing Environment compliance.

Security Clearance

This Position requires an Active TS/SCI and the ability to obtain a Poly, US Citizenship is required to hold this clearance.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.