Field Support Services, Associate

Peraton; United States; On-site; USD 80,000 - 128,000; Full time

Job summary

Peraton is seeking an experienced support engineer to provide expert, second-tier technical support and guidance to field engineers and technicians at customer sites. You will assist with installation, configuration, and customization of designated systems, troubleshoot issues, and help maximize system availability through proactive maintenance.

Travel is frequent, work is performed at customer locations, and you will partner with developers and engineers to resolve recurring incidents and to

Qualifications

• Active Top Secret/SCI clearance required.
• Bachelor's or Master's degree; or HS diploma with 4+ years of relevant experience.
• Knowledge of designated systems required.

Responsibilities

• Provide expert, second-tier technical support and guidance to field engineers and technicians at customer sites.
• Assist with installation, adaptation, configuration, or enhancement of designated systems and services.
• Troubleshoot problems, modify products to customer requirements, and maintain system availability.

Skills

Security clearance

Customer support

Designated systems knowledge

Travel willingness

Education

Bachelor's degree

Master's degree

High School Diploma/GED

Job description

Responsibilities

Provides expert and second tier technical support and analysis to field engineers and technicians. Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements. Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair. Provides training to customers. Travel is frequent and work is generally performed at the customer site. Partners with developers and engineers to reduce reoccurring incidents. Answers questions about installation, operation, configuration, customization and usage of designated systems and services.

Qualifications

0 years with BS/BA; 4 years no degree

• An Active/Current Top Secret/SCI security clearance.
• Bachelor's degree and no years of experience years of relevant experience; Master's degree and no years of experience; High School Diploma/GED and four (4+) years of relevant experience
• Possess knowledge of designated systems.

• Willingness to work outside of normal work hours
• Ability and willingness to travel up to 50%

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.