Field Support Technicial

Peraton; United States; On-site; USD 86,000 - 138,000; Full time

Job summary

Peraton is seeking an experienced Field Support Engineer to join our national intelligence program. Work is performed at customer site(s) and the position is contingent on contract award. You will provide expert technical support, guidance on installation and configuration, training to customers, and collaboration with developers to reduce incidents.

Travel may be required CONUS/OCONUS. The candidate should hold TS/SCI with Poly, CISSP or Security+, and strong Windows/Linux/SQL skills, with

Qualifications

• Active TS/SCI clearance with ability to obtain a Poly.
• BS/BA with 5 years experience or MS/MA with 3 years, PhD exceptions.
• 4 years experience may substitute for a degree.
• Current CISSP or Security+ certification.
• Windows/Unix/Linux admin experience and database skills.
• Microsoft products, Windows Server, Active Directory, SQL knowledge.
• General networking knowledge.
• Strong oral and written communication skills.

Responsibilities

• Provide expert and second-tier technical support to field engineers.
• Advise on installation, configuration, or enhancement of products and systems.
• Test, train, and provide field support to customers.
• Troubleshoot and resolve technical problems; modify products per requirements.
• Maintain network stability and fast incident resolution; maximize MTTR.
• Provide training to customers.
• Collaborate with developers to reduce recurring incidents.
• Travel/TDY CONUS and OCONUS as required.

Skills

TS/SCI clearance

Poly clearance

Networking basics

Oral & written skills

Education

BS/BA in related field

MS/MA in related field

PhD not required

Tools

VMware

Nutanix

Docker

Kubernetes

Terraform

Ansible

OpenShift

PowerShell

SQL/SSMS

Job description

Responsibilities

Peraton is seeking an experienced systems Field Support Engineer to join our national intelligence program that delivers engineering, application development, deployment, operations, upgrades and sustainment of products and services to achieve our client's global missions.

Work is performed at the customer site(s).

Position is Contingent on Contract Award

• Provide expert and second-tier technical support and analysis to field engineers and technicians.
• Provide technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
• Test, train, and field support to customers regarding technical aspects of designated systems and services.
• Provide expertise for the resolution of technical problems, troubleshoot products, and modify products to customer requirements.
• Maintain network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Provide training to customers.
• Partner with developers and engineers to reduce reoccurring incidents.
• Answer questions about installation, operation, configuration, customization and usage of designated systems and services.
• Review and develop technical documents.
• Travel/TDY my be required CONUS and OCONUS as required to support the customer's mission

Qualifications

Basic Qualifications

• Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass and obtain a Poly clearance.
• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD
• 4 years experience can be used in lieu of a degree.
• Current CISSP or Security + Certification.
• Systems Administration of Windows Server and Operating system, Unix, or Linux and/or database skillset.
• Technical knowledge and experience with Microsoft products, including Windows Server and Operating system, Unix or Linux and databases (e.g., Windows 10/11, Server 2016/2019, RedHat 7.x/8.x/9.x Operating Systems, SQL; PowerShell, and Office; Microsoft SQL Server or SQL Server Management Studio, Active Directory.)
• General knowledge of networking.
• Possess good oral and written skills.

Desired Qualifications

• Active TS/SCI with Poly clearance.
• Current VMware, Nutanix, or similar Certification e.g. VCP, NCP, etc.
• Strong background in server virtualization e.g. VMware, Nutanix, OpenShift, Harvester, Proxmox, MS Hyper-V, Citrix, Azure, AWS, etc.
• Experience with Docker and Kubernetes.
• Experience with Terraform or Ansible.
• Experience with Dell PowerFlex.
• Experience working in a large enterprise environment.
• Knowledge of storage area networks to include network operating systems, SAN protocols, SAN management, and SAN physical configuration.
• Computing Environment compliance.

This Position requires an Active TS/SCI and the ability to obtain a Poly, US Citizenship is required to hold this clearance.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers.

Target Salary Range

$86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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