Information Technology Support Specialist

BCforward

Salt Lake City (UT)

On-site

USD 34,440 - 37,195

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits package

Major medical

401k

Job summary

A leading IT services provider is seeking a Senior Talent Acquisition Specialist located in Salt Lake City, UT. This role involves providing ongoing technical support for various systems and ensuring exceptional customer service. Qualified candidates will have a strong understanding of IT infrastructure, desktop and server support, and proficiency with Windows 10 and Microsoft Office. This position offers a competitive hourly rate and a benefits package.

Qualifications

Experience with IT infrastructure environments and desktop/server support.
Proven ability to troubleshoot hardware faults and perform imaging for new devices.
Strong customer service orientation.
Knowledge of Windows 10 and Microsoft Office.
Experience supporting mobile platforms (iOS and Android).

Responsibilities

Provide ongoing technical support and maintenance for systems and software products.
Implement technology at the operating system level for server and network areas.
Strong understanding of effective customer service.
Ability to troubleshoot and resolve desktop hardware faults.
Build new laptops and knowledge on the imaging process.
Provide mobile support for iOS and Android devices.

Skills

IT infrastructure environments

Desktop/server support

Troubleshoot hardware faults

Customer service orientation

Windows 10 knowledge

Microsoft Office

Mobile platforms support

Job description

Overview

This range is provided by BCforward. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $27.00/hr

Direct message the job poster from BCforward

Senior Talent Acquisition specialist at BCforward

Location: Salt Lake City, UT

Duration: 6+ Months

Shift: 8 to 5

Onsite role

On-call rotation every month.

Responsibilities

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
Provide hardware/software support and implement technology at the operating system level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Demonstrated technical understanding of a broad range IT infrastructure environments.
Strong understanding of effective customer service.
Relevant technical knowledge of Windows 10 and Microsoft Office suite of products.
Ability to troubleshoot and resolve desktop hardware faults.
Build new laptops and have sufficient knowledge on the imaging process.
Mobile support: iOS and Android.

Qualifications

Experience with IT infrastructure environments and desktop/server support.
Proven ability to troubleshoot hardware faults and perform imaging for new devices.
Strong customer service orientation.
Knowledge of Windows 10 and Microsoft Office.
Experience supporting mobile platforms (iOS and Android).

Benefits

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward

BCforward is a Black-owned firm founded in 1998, providing professional services and workforce management to support core business and technology strategies. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential and values People-Centric, Optimism, Excellence, Diversity, and Accountability.

Equal Opportunity

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide various categories of personal information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information may render the applicant ineligible for the position. Any subsequent offer of employment will be considered at-will regardless of the anticipated assignment duration.

Job Function