Field Support Technician

Telios Corporation; Dallas (TX); On-site; USD 38,000 - 60,000; Full time

Job summary

Telios Construction Management (TCM) is seeking a Field Service Technician to install equipment, provide onsite maintenance, and troubleshoot in the field across diverse environments. As the main contact for clients, you will represent the company and coordinate with customers on site visits and repairs.

Responsibilities include diagnosing UPS systems, IT enclosure maintenance, documenting activities in TCM software, and ensuring safety and access at client sites.

Qualifications

• 2+ years of experience with troubleshooting electrical or HVAC systems.
• Demonstrated mechanical and electrical aptitude.
• Must be able to travel 70% across the US and Mexico.
• Must possess a current/valid driver’s license and a clean driving record.
• Trade license or education preferred.

Responsibilities

• Diagnosing, inspecting, repairing, and servicing rack-mounted UPS systems, self-contained AC units, and controls systems supporting IT enclosures.
• Performing preventative maintenance inspections on self-contained IT enclosures at multiple client sites.
• Responding to component failures for repair/replacement.
• Performing installations of IT components within enclosures.
• Documenting all onsite activities in TCM software; training will be provided.
• Communicating with client as needed to schedule onsite visits for maintenance and/or repairs.
• Preparing site-required safety documentation for performing onsite work.
• Maintaining site-specific training and safety requirements to ensure access to client sites.

Skills

Electrical troubleshooting

Mechanical aptitude

Driver's license

Job description

Title

Field Service Technician

Location

Dallas (Travel Required)

Position Summary

The Field Service Technician installs equipment, provides onsite maintenance services, and troubleshoots in the field in varying environments. As a main contact person for our customers, the Field Service Technician represents Telios Construction Management (TCM) and must therefore identify closely with the company, products, and clientele. Duties will include but are not limited to:

• Diagnosing, inspecting, repairing, and servicing rack-mounted UPS systems, self-contained AC units, and controls systems supporting IT enclosures
• Performing preventative maintenance inspections (on a quarterly basis) on self-contained IT enclosures at multiple client sites
• Responding to component failures for repair/replacement
• Performing installations of IT components within enclosures
• Documenting all onsite activities in TCM software; training will be provided
• Communicating with client as needed to schedule onsite visits for maintenance and/or repairs
• Preparing site-required safety documentation for performing onsite work
• Maintaining site-specific training and safety requirements to ensure access to client sites

Minimum Qualifications

• 2+ years of experience with troubleshooting electrical or HVAC systems
• Demonstrated mechanical and electrical aptitude
• Must have the ability to travel 70%, minimum, across the US and Mexico
• Ability to have flexible work hours to accommodate site access requirements
• Drug test/background check required
• Must possess a current/valid driver’s license and a good driving record
• Trade license or education (preferred)
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.