Customer CARE Service Technician

Tomball Controls, LLC; Town of Texas (WI); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Tomball Controls, LLC is seeking a Field Service Technician to maintain and service equipment at customer locations, ensuring optimal performance and satisfaction. The role involves troubleshooting, repairing, and delivering excellent customer service while following safety standards.

Responsibilities include performing routine maintenance, troubleshooting with basic tools, and keeping detailed service records. Candidates should be able to travel to various sites and work overtime as needed.

Qualifications

• High school diploma or equivalent preferred.
• Strong mechanical knowledge with experience in industrial mechanics.
• Proficiency in English for effective communication with customers and team members.
• Ability to read prints required.
• Excellent customer service skills to foster positive client relationships.
• Must be able to travel to various job sites and work overtime when needed.

Responsibilities

• Perform routine maintenance and repairs on low voltage and high voltage equipment.
• Troubleshoot mechanical issues using hand tools, impacts and drill.
• Maintain accurate records of services performed, parts used, and customer interactions.
• Provide exceptional customer service by addressing client concerns and ensuring their needs are met.
• Collaborate with team members to improve service delivery processes and enhance overall efficiency.
• Adhere to safety protocols while working in industrial environments.

Skills

Mechanical knowledge

Customer service

English proficiency

Read prints

Independence

Team collaboration

Education

High school diploma or equivalent

Tools

Hand tools

Drill

Job description

Description

Job Description:

This role involves maintaining and servicing equipment at customer locations, ensuring optimal performance and customer satisfaction. The Field Service Technician will be responsible for troubleshooting, repairing, and providing excellent customer service while adhering to safety standards.

Core Responsibility:

• Perform routine maintenance and repairs on low voltage and high voltage equipment.


• Troubleshoot mechanical issues using hand tools, impacts and drill.


• Maintain accurate records of services performed, parts used, and customer interactions.


• Provide exceptional customer service by addressing client concerns and ensuring their needs are met.


• Collaborate with team members to improve service delivery processes and enhance overall efficiency.


• Adhere to safety protocols while working in industrial environments.

Requirements

Requirements:

• High school diploma or equivalent preferred.


• Strong mechanical knowledge with experience in industrial mechanics is preferred.


• Proficiency in English for effective communication with customers and team members.


• Ability to read prints required.


• Excellent customer service skills to foster positive relationships with clients.


• Ability to work independently as well as part of a team.


• Must possess a valid driver's license and be willing to travel to various job sites as needed.


• Must be able to work overtime and travel to jobsite for extended periods of time.


• Continuous travel periods can account for more than 60-80% of scheduled worktime.

Equal Opportunity Employer/Minorities/Women/Veterans/Disabled Tomball Controls is an Equal Opportunity and Aff…