Field Support Technician

Innova Solutions Inc; Atlanta (GA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

HSA/FSA

Life Insurance

Disability insurance

EAP

Job summary

Innova Solutions is seeking a Field Support Technician in Atlanta, GA for a 6-month contract. The role involves installing, testing, and maintaining complex cabling and network infrastructure, including fiber and copper runs, switches, routers, and Wi-Fi gear.

You will manage MACs, perform fault isolation, and support data center environments while coordinating with project teams. Ideal candidates have 5+ years in data communications or structured cabling, and possess knowledge of 66/110 blocks

Qualifications

• 5+ years in data communications, network infrastructure, or structured cabling environments.
• Experience with copper and fiber cabling installation, termination, testing and troubleshooting.
• Familiarity with Cisco phones, switches, routers, and LAN/WAN concepts.
• High School Diploma or equivalent required.

Responsibilities

• Install, test, troubleshoot, and maintain structured cabling including CAT3/5/5e/6 and fiber.
• Install, configure, and support network equipment such as switches, routers, firewalls, IP phones, and wireless devices.
• Process MAC requests, hardware break-fix, device replacements, and connectivity support.
• Install power and data cabling in network closets and data centers.
• Perform cable patching, switch port optimization, and carrier circuit testing.
• Diagnose and resolve cabling, connectivity, and network performance issues per SLAs.
• Support Wi-Fi deployments and preventative maintenance activities.
• Coordinate with project managers and customers to deliver field services; maintain documentation.
• Participate in on-call rotations and provide emergency support.

Skills

Data communications experience

Network infrastructure

Structured cabling

Copper & fiber cabling installation

Cable testers & fiber testers

Basic Cisco networking concepts

Education

High School Diploma or equivalent

Tools

Cable testers

Fiber testers

Network diagnostic tools

Job description

Field Support Technician - Full Time - Contract - 6 Months - Atlanta, GA

A client of Innova Solutions is immediately hiring for a Field Support Technician.

Position type: Full Time - Contract role. Duration: 6 Months. Location: Atlanta, GA.

Responsibilities

• Perform installation, testing, troubleshooting, and maintenance of structured cabling systems including CAT3, CAT5, CAT5e, CAT6, and fiber optic cabling.
• Install, configure, and support network infrastructure equipment including switches, routers, firewalls, IP phones, and wireless devices.
• Execute Move, Add, Change (MAC) requests, hardware break-fix activities, device replacements, and network connectivity support.
• Install power and data cabling within network closets, racks, cabinets, and data center environments.
• Perform cable patching, switch port optimization, carrier circuit testing, backup testing, and network closet clean-up activities.
• Diagnose and resolve cabling, connectivity, and network performance issues while ensuring compliance with service level agreements.
• Support Wi-Fi deployments, wireless access points, routers, roof-mounted antennas, and preventative maintenance activities.
• Coordinate with project managers, customer teams, and operations personnel to deliver projects and field service requests efficiently.
• Maintain accurate work order documentation, inventory records, service reports, and customer communications.
• Participate in on-call rotations and provide emergency support to meet customer operational requirements.

Ideal Candidate

• 5+ years of experience in data communications, network infrastructure, or structured cabling environments.
• Strong experience with copper and fiber cabling installation, termination, testing, and troubleshooting along with using cable testers, fiber testers, and network diagnostic tools.
• Basic knowledge of Cisco phones, switches, routers, and LAN/WAN networking concepts.
• High School Diploma or equivalent required.
• Knowledge of 66 Block and 110 Block cross-connect procedures.

Preferred Qualifications

• Experience working in communications closets, data centers, and enterprise network environments.
• Experience with network hardware deployments, rack and stack activities, and UPS systems.

Pay & Benefits

Pay Range*: $25 - $28/hr. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time, and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

About Innova Solutions

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

• Named One of America's Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.

Equal Opportunity & Diversity Statement

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.

Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [emailprotected] or [phone]. Please indicate the specifics of the assistance needed.

Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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