Field Support Supervisor

Paycom; Selma (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Paycom in Selma, TX is seeking a Field Support Supervisor to oversee daily support operations for field service teams. You will supervise technicians, manage scheduling and dispatch, and ensure safety and compliance across all sites.

You will also train and mentor staff, handle escalated issues, and participate in performance reviews. Strong communication and multi-site coordination are essential for success in this role.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 3+ years’ experience in field service, operations support, or dispatch coordination.
• 1+ year in supervisory or team lead role strongly preferred.
• Experience in multi-site or regional field operations is a strong plus.
• Ability to organize and plan work effectively.
• Excellent written and verbal communication skills and ability to communicate effectively with internal and external customers.
• Solid PC skills including MS Office and Foxit PDF.

Responsibilities

• Supervise field technicians by assigning tasks, monitoring performance and offering support.
• Schedule and dispatch technicians based on service needs, efficiency, and availability.
• Enforce safety standards, company policies, and regulatory compliance.
• Address escalated customer issues and ensure high-quality service delivery.
• Provide training, mentorship, and development opportunities for technicians.
• Hires, trains, leads, supports, and completes annual performance reviews of field service technicians.
• Communicates changes in service/warranty policies and procedures to ensure all employees have the appropriate information.
• Represents the company at factory, industry, and company events, including meetings and training.
• Follows safety rules and regulations and adheres to policies and procedures.
• Performs other duties as assigned by management.

Skills

Communication

Organizational skills

Customer communication

Time management

Education

High school diploma or GED

Associate degree

Bachelor’s degree

Tools

MS Office (Outlook, Word, Excel)

Foxit (PDF)

Job description

# Field Support SupervisorCCE Corporate - Selma - Selma, TX 78154## OverviewPosition TypeFull Time## Description**Job Summary**The Field Support Supervisor is responsible for overseeing day-to-day support operations for field service teams. This role ensures technicians are equipped, informed, and coordinated to deliver high-quality service to customers. The supervisor serves as the main point of contact between the field and internal departments, helping to resolve issues, optimize workflows, and maintain service excellence across all active field operations.**Essential Functions/Responsibilities*** Supervise field technicians by assigning tasks, monitoring performance and offering support as needed* Schedule and dispatch technicians based on service needs, efficiency, and availability* Enforce safety standards, company policies, and regulatory compliance* Address escalated customer issues and ensure high-quality service delivery* Provide training, mentorship, and development opportunities for technicians* Hires, trains, leads, supports, and completes annual performance reviews of field service technicians.* Performs monthly one on one and controls non-productive time, breaks, and lunches.* Communicates changes in service/warranty policies and procedures to ensure all employees have the appropriate information they need to successfully perform their roles and responsibilities.* Represents the company at factory, industry, and company events, including meetings and training* Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook* Performs all other duties as assigned by management in a professional manner## Qualifications* High school diploma or GED required; associate or bachelor’s degree preferred* 3+ years’ experience in field service, operations support, or dispatch coordination* 1+ year in supervisory or team lead role strongly preferred* Experience in multi-site or regional field operations is a strong plus* Ability to organize and plan work effectively* Excellent written and verbal communication skills and ability to communicate effectively with internal and external customers* Solid PC skills including knowledge of MS Office (Outlook, Word, Excel) and Foxit (PDF)* Certain positions require a valid driver’s license and ability to meet the requirements of the Company Driver Policy; the Company will review motor vehicle records annually for all employees for whom driving a motor vehicle is an essential job function or when employees must obtain and drive rental vehicles during the course of conducting company business