Field Support Specialist – Dispatch & Admin

Dohrn; St. Louis (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k matching

Life insurance

Short/long term disability

Job summary

Dohrn is hiring a Full Time Field Support Representative at the STL Terminal. The role supports drivers and operations with clerical tasks, scheduling, and data entry in a busy office environment.

Shifts are Monday through Friday, 10:00 AM to 6:30 PM. The position offers a competitive hourly wage of $18.50 with health, vision, dental, 401k matching, life insurance, and disability coverage as part of the benefits package.

Qualifications

• High School completion or equivalent.
• Computer skills including Microsoft Office.
• Data entry, 10-key and typing experience.
• Detail-oriented and organized.
• Excellent communication skills - verbal and written.
• Excellent customer service skills.
• Problem solver, self-motivated.
• Ability to multi-task in a fast-paced environment and adapt to change.
• Able to work in a team as well as independently.
• Valid Driver License.

Responsibilities

• Prepare paperwork for launching drivers.
• Answer and direct phone calls regarding tracing, pickups, driver communication, customer service.
• Provide clerical support for Operations.
• Complete daily reports for OS&D, payroll, driver hours, and attendance.
• Contact customers to schedule appointments, residential, and driver collect/COD shipments.
• Communicate with customers regarding Dispatch adjustments, deadlines, and concerns.
• Dispatch pickups to Drivers and answer Driver questions.
• Check in drivers, ensuring their paperwork is intact and complete.
• Collect and review all driver paperwork for accuracy.
• Help educate drivers on proper paperwork completion.
• Enter Driver Vehicle Inspection Report data.
• Scan bills of lading, delivery receipts, manifests, strip sheets.
• Image and index all documents to the central imaging system.
• Work in Imaging Check to ensure all documents have been scanned.
• Perform other data entry as needed.
• Perform other duties as needed.
• Valid Driver License.

Skills

Detail oriented

Organized

Excellent communication

Customer service

Problem solver

Multi-tasking

Team player

Independent worker

Attendance

Valid Driver License

Education

High School completion or equivalent

Tools

Microsoft Office

Job description

Dohrn is hiring a Full Time Field Support Representative at the STL Terminal. The role supports drivers and operations with clerical tasks, scheduling, and data entry in a busy office environment.

Shifts are Monday through Friday, 10:00 AM to 6:30 PM. The position offers a competitive hourly wage of $18.50 with health, vision, dental, 401k matching, life insurance, and disability coverage as part of the benefits package.