FT Field Support Representative

Dohrn; Melrose Park (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Dohrn Transfer in Melrose Park, IL seeks a Field Support Representative at the Northlake Terminal to support drivers, customers and operations. This full-time role offers evening hours, a family-friendly shift and opportunities to impact daily logistics activities.

The ideal candidate will have strong data entry, communication and office skills, with a high school diploma and a valid driver’s license; experience in logistics is a plus.

Qualifications

• Prepare paperwork for launching drivers.
• Answer and direct phone calls regarding tracing, pickups, driver communication, customer service.
• Provide clerical support for Operations.
• Complete daily reports for OS&D, payroll, driver hours, and attendance.
• Contact customers to schedule appointments, residential, and driver collect/COD shipments.
• Communicate with customers concerning Dispatch adjustments, deadlines, and concerns.

Responsibilities

• Dispatch pickups to Drivers and answer Driver questions.
• Check in drivers, ensuring their paperwork is intact and complete.
• Collect and review all driver paperwork for accuracy.
• Help educate drivers on proper paperwork completion.
• Enter Driver Vehicle Inspection Report data.
• Scan bills of lading, delivery receipts, manifests, strip sheets.
• Image and index all documents to the central imaging system.
• Work in Imaging Check to ensure all documents have been scanned.
• Perform other data entry as needed.
• Perform other duties as needed.

Skills

Customer service

Data entry

Verbal communication

Written communication

Detail-oriented

Multi-tasking

Teamwork

Attendance

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. Our drivers are home daily! We offer competitive salary and a great benefit package in an exciting, rewarding industry.

Dohrn is currently seeking a Field Support Representative at our Northlake, Terminal.

Full time $18.50 hr

Shift Monday- Friday 4pm -1230am

• Prepare paperwork for launching drivers
• Answer and direct phone calls regarding tracing, pickups, driver communication, customer service
• Provide clerical support for Operations
• Complete daily reports for OS&D, payroll, driver hours, and attendance
• Contact customers to schedule appointments, residential, and driver collect/COD shipments
• Communicate with customers concerning Dispatch adjustments, deadlines, and concerns
• Dispatch pickups to Drivers and answer Driver questions
• Check in drivers, ensuring their paperwork is intact and complete
• Collect and review all driver paperwork for accuracy
• Help educate drivers on proper paperwork completion
• Enter Driver Vehicle Inspection Report data
• Scan bills of lading, delivery receipts, manifests, strip sheets
• Image and index all documents to the central imaging system
• Work in Imaging Check to ensure all documents have been scanned
• Perform other data entry as needed
• Perform other duties as needed
• Valid Driver License
• High School completion or equivalent
• Computer skills including Microsoft Office
• Data entry, 10-key and typing experience
• Detail-oriented, organized
• Good communication skills- verbal and written
• Excellent customer service skills
• Problem solver, self-motivated
• Ability to multi-task in a fast-paced environment and react to change productively
• Ability to work in a team as well as individually
• Excellent attendance

Working Conditions/Physical Demands

• Primarily sedentary work, which involves sitting most of the time
• May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
• Visual Acuity including regular use of items including a computer screen or monitor
• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
• Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others

Starting from USD $18.50/Hr.