Field Support Representative - FT - $18.50/hr - Mid- Day Shift

Dohrn; St. Louis (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k matching

Life insurance

Short/long term disability

Job summary

Dohrn is hiring a Full Time Field Support Representative at the STL Terminal. The role supports drivers and operations with clerical tasks, scheduling, and data entry in a busy office environment.

Shifts are Monday through Friday, 10:00 AM to 6:30 PM. The position offers a competitive hourly wage of $18.50 with health, vision, dental, 401k matching, life insurance, and disability coverage as part of the benefits package.

Qualifications

• High School completion or equivalent.
• Computer skills including Microsoft Office.
• Data entry, 10-key and typing experience.
• Detail-oriented and organized.
• Excellent communication skills - verbal and written.
• Excellent customer service skills.
• Problem solver, self-motivated.
• Ability to multi-task in a fast-paced environment and adapt to change.
• Able to work in a team as well as independently.
• Valid Driver License.

Responsibilities

• Prepare paperwork for launching drivers.
• Answer and direct phone calls regarding tracing, pickups, driver communication, customer service.
• Provide clerical support for Operations.
• Complete daily reports for OS&D, payroll, driver hours, and attendance.
• Contact customers to schedule appointments, residential, and driver collect/COD shipments.
• Communicate with customers regarding Dispatch adjustments, deadlines, and concerns.
• Dispatch pickups to Drivers and answer Driver questions.
• Check in drivers, ensuring their paperwork is intact and complete.
• Collect and review all driver paperwork for accuracy.
• Help educate drivers on proper paperwork completion.
• Enter Driver Vehicle Inspection Report data.
• Scan bills of lading, delivery receipts, manifests, strip sheets.
• Image and index all documents to the central imaging system.
• Work in Imaging Check to ensure all documents have been scanned.
• Perform other data entry as needed.
• Perform other duties as needed.
• Valid Driver License.

Skills

Detail oriented

Organized

Excellent communication

Customer service

Problem solver

Multi-tasking

Team player

Independent worker

Attendance

Valid Driver License

Education

High School completion or equivalent

Tools

Microsoft Office

Job description

Dohrn is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. Our drivers are home daily! We offer competitive salary and a great benefit package in an exciting, rewarding industry.

Full Time Field Support Representative – STL Terminal

Shift Schedule: Monday-Friday 10:00 AM - 6:30 PM

Pay: $18.50/hr

Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more!

• Prepare paperwork for launching drivers
• Answer and direct phone calls regarding tracing, pickups, driver communication, customer service
• Provide clerical support for Operations
• Complete daily reports for OS&D, payroll, driver hours, and attendance
• Contact customers to schedule appointments, residential, and driver collect/COD shipments
• Communicate with customers concerning Dispatch adjustments, deadlines, and concerns
• Dispatch pickups to Drivers and answer Driver questions
• Check in drivers, ensuring their paperwork is intact and complete
• Collect and review all driver paperwork for accuracy
• Help educate drivers on proper paperwork completion
• Enter Driver Vehicle Inspection Report data
• Scan bills of lading, delivery receipts, manifests, strip sheets
• Image and index all documents to the central imaging system
• Work in Imaging Check to ensure all documents have been scanned
• Perform other data entry as needed
• Perform other duties as needed
• Valid Driver License
• High School completion or equivalent
• Computer skills including Microsoft Office
• Data entry, 10-key and typing experience
• Detail-oriented, organized
• Good communication skills- verbal and written
• Excellent customer service skills
• Problem solver, self-motivated
• Ability to multi-task in a fast-paced environment and react to change productively
• Ability to work in a team as well as individually
• Excellent attendance

Working Conditions / Physical Demands

• Primarily sedentary work, which involves sitting most of the time
• May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
• Visual Acuity including regular use of items including a computer screen or monitor
• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
• Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others

USD $18.50 - USD $18.50 /Yr.