Evening Field Support & Dispatch Coordinator

Dohrn; Melrose Park (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Dohrn Transfer in Melrose Park, IL seeks a Field Support Representative at the Northlake Terminal to support drivers, customers and operations. This full-time role offers evening hours, a family-friendly shift and opportunities to impact daily logistics activities.

The ideal candidate will have strong data entry, communication and office skills, with a high school diploma and a valid driver’s license; experience in logistics is a plus.

Qualifications

• Prepare paperwork for launching drivers.
• Answer and direct phone calls regarding tracing, pickups, driver communication, customer service.
• Provide clerical support for Operations.
• Complete daily reports for OS&D, payroll, driver hours, and attendance.
• Contact customers to schedule appointments, residential, and driver collect/COD shipments.
• Communicate with customers concerning Dispatch adjustments, deadlines, and concerns.

Responsibilities

• Dispatch pickups to Drivers and answer Driver questions.
• Check in drivers, ensuring their paperwork is intact and complete.
• Collect and review all driver paperwork for accuracy.
• Help educate drivers on proper paperwork completion.
• Enter Driver Vehicle Inspection Report data.
• Scan bills of lading, delivery receipts, manifests, strip sheets.
• Image and index all documents to the central imaging system.
• Work in Imaging Check to ensure all documents have been scanned.
• Perform other data entry as needed.
• Perform other duties as needed.

Skills

Customer service

Data entry

Verbal communication

Written communication

Detail-oriented

Multi-tasking

Teamwork

Attendance

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Dohrn Transfer in Melrose Park, IL seeks a Field Support Representative at the Northlake Terminal to support drivers, customers and operations. This full-time role offers evening hours, a family-friendly shift and opportunities to impact daily logistics activities.

The ideal candidate will have strong data entry, communication and office skills, with a high school diploma and a valid driver’s license; experience in logistics is a plus.