Field Support Representative - PT -

Dohrn Transfer Company; Melrose Park (IL); On-site; USD 17,000 - 20,000; Part time

Job summary

Dohrn Transfer Company in Melrose Park, Illinois, is seeking a part-time Field Support Representative. This role involves providing clerical support, preparing driver paperwork, and maintaining effective communication with customers and drivers.

With a competitive wage of $18.50/hour and a schedule from 4pm to 9:30pm, the position offers opportunities for growth within a supportive team environment.

Qualifications

• Valid Driver License.
• Data entry, 10-key, and typing experience.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Prepare paperwork for launching drivers.
• Provide clerical support for operations.
• Communicate with customers concerning dispatch adjustments.

Skills

Communication skills

Detail-oriented

Organizational skills

Customer service skills

Computer skills including Microsoft Office

Education

High School completion or equivalent

Job description

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. Our drivers are home daily! We offer competitive salary and a great benefit package in an exciting, rewarding industry.

Dohrn is currently seeking a PT Field Support Representative at our Northlake Terminal.

Wage: $18.50/hour

Schedule: Monday to Friday, 4pm-9:30pm

Responsibilities and Qualifications

• Prepare paperwork for launching drivers
• Answer and direct phone calls regarding tracing, pickups, driver communication, customer service
• Provide clerical support for Operations
• Complete daily reports for OS&D, payroll, driver hours, and attendance
• Contact customers to schedule appointments, residential, and driver collect/COD shipments
• Communicate with customers concerning Dispatch adjustments, deadlines, and concerns
• Dispatch pickups to Drivers and answer Driver questions
• Check in drivers, ensuring their paperwork is intact and complete
• Collect and review all driver paperwork for accuracy
• Help educate drivers on proper paperwork completion
• Enter Driver Vehicle Inspection Report data
• Scan bills of lading, delivery receipts, manifests, strip sheets
• Image and index all documents to the central imaging system
• Work in Imaging Check to ensure all documents have been scanned
• Perform other data entry as needed
• Perform other duties as needed
• Valid Driver License
• High School completion or equivalent
• Computer skills including Microsoft Office
• Data entry, 10-key and typing experience
• Detail-oriented, organized
• Good communication skills- verbal and written
• Excellent customer service skills
• Problem solver, self-motivated
• Ability to multi-task in a fast-paced environment and react to change productively
• Ability to work in a team as well as individually
• Excellent attendance

Working Conditions / Physical Demands

• Primarily sedentary work, which involves sitting most of the time
• May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• The general office environment is favorable; lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc.
• Visual acuity including regular use of items including a computer screen or monitor
• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
• Talking and hearing required to communicate with and listen to others to share or receive information; may be occasionally exposed to noise including telephone, office machinery, and conversations of others

Starting from USD $18.50/Hr.