Field Support Specialist

Piper Companies; Fort Meade (MD); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision care

401(k)

PTO

Job summary

Piper Companies is seeking a Field Support Specialist to provide hands-on support for Oracle and legacy Sun Microsystems hardware in a secure government contracting environment. You will troubleshoot hardware and software issues, coordinate break/fix activities, and deliver exceptional customer service across mission-critical environments.

Responsibilities include on-site support for Solaris and Linux, ticketing queue management, and travel to customer locations for hardware remediation while

Qualifications

• Expertise troubleshooting Oracle and Sun hardware, firmware, and software issues in enterprise environments.
• Experience performing firmware upgrades and software patching on Oracle and Sun systems.
• Minimum 2 years of hands-on experience supporting Oracle and Sun hardware platforms.

Responsibilities

• Provide on-site hardware and software support in Oracle environment, including Solaris and Linux.
• Deliver on-site service desk coverage and act as primary contact for hardware and software requests.
• Coordinate break/fix activities and manage on-site ticket queues for incidents and service requests.
• Travel to customer locations to perform hardware break/fix and system remediation tasks.
• Maintain clear communication with customers throughout incident resolution and service delivery processes.
• Meet SLA targets and escalate issues to leadership and engineering when needed.

Skills

Oracle hardware

Sun hardware

Solaris

Linux

Firmware upgrades

Break/fix coordination

Security clearance

Tools

Ticketing software

Job description

Piper Companies is seeking a Field Support Specialist to support a secure government contracting environment focused on Oracle hardware, enterprise infrastructure, and end-user support services. The Field Support Specialist will provide hands‑on support for Oracle and legacy Sun Microsystems hardware platforms, troubleshoot hardware and software issues, coordinate break/fix activities, and deliver exceptional customer service across mission‑critical environments.

Responsibilities of the Field Support Specialist:

• Provide support for Oracle hardware environments running Solaris and Linux operating systems, including Oracle ZFS Storage Appliances, Exadata systems, Oracle Database Appliances, and legacy Sun Microsystems hardware.
• Deliver on‑site service desk coverage and act as a primary point of contact for hardware and software support requests.
• Assist customers with technical issues via phone, email, and instant messaging while maintaining a high level of customer satisfaction.
• Manage and maintain on‑site ticketing queues for hardware and software incidents, requests, and service activities.
• Travel to customer locations to perform hardware break/fix activities, including drive replacements, connectivity troubleshooting, power‑related issues, and system hardware remediation.
• Maintain clear and consistent communication with customers throughout incident resolution and service delivery processes.
• Meet delivery targets and service‑level agreement (SLA) requirements for support requests and incident response.
• Escalate technical issues and customer concerns to leadership and engineering teams when necessary.
• Coordinate with remote data center personnel to facilitate access and support activities for geographically dispersed environments.
• Create and manage work orders and break/fix requests for local and remote support operations.
• Maintain on‑site spare parts inventory and ensure equipment availability for hardware replacement activities.
• Adhere to government security policies, procedures, and operational requirements.
• Conduct proactive customer outreach and weekly follow‑ups to identify and address unresolved hardware or software concerns.

Qualifications of the Field Support Specialist:

• Expertise troubleshooting Oracle and Sun Microsystems hardware, firmware, and software issues in enterprise environments.
• Experience performing firmware upgrades, software patching, and maintenance activities on Oracle and Sun systems.
• Minimum of 2 years of hands‑on experience supporting Oracle and Sun hardware platforms.
• Experience supporting Solaris and Linux operating systems.
• Knowledge of Oracle infrastructure technologies including ZFS Storage Appliances, Exadata, and Oracle Database Appliances.
• Experience managing hardware break/fix activities and coordinating support efforts across multiple sites.
• Strong customer service, communication, and problem‑solving skills.
• Experience working within ticketing systems and tracking incident resolution activities.
• Ability to work independently and effectively manage multiple support priorities.
• Active TS/SCI with Full Scope Polygraph (FSP) clearance required.

Compensation for the Field Support Specialist includes:

• Salary range: $120,000 - $150,000
• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO

This job opens for applications on 10/28/2026. Applications for this job will be accepted for at least 30 days from the posting date.