Field Support Specialist

Piper Companies; Maryland; Vor Ort; USD 80.000 - 200.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k)

PTO

Zusammenfassung

Piper Companies is seeking a Field Support Specialist to troubleshoot Oracle and Sun Systems hardware, firmware, and software in secure environments. You will perform firmware and software patching across enterprise environments and diagnose system failures.

The role requires an active TS/SCI clearance with Full Scope Polygraph, at least two years of hands-on experience, strong troubleshooting, and excellent communication for customer support in national security programs.

Qualifikationen

• Active TS/SCI clearance with Full Scope Polygraph (FSP).
• Minimum of 2 years of hands-on experience troubleshooting Oracle and Sun Systems hardware, firmware, and software.
• Experience performing firmware and software patching activities.
• Strong troubleshooting and diagnostic skills.
• Ability to work independently in secure environments.
• Excellent communication and customer support skills.

Aufgaben

• Troubleshoot Oracle and Sun Systems hardware, firmware, and software issues.
• Perform firmware and software patching activities across enterprise environments.
• Diagnose and resolve system failures and performance concerns.
• Support preventive maintenance and system health initiatives.
• Coordinate with engineering teams to implement corrective actions.
• Maintain system documentation and operational procedures.

Kenntnisse

Troubleshooting & diagnostics

Communication & customer support

Independent work in secure envs

Tools

Oracle/Sun Systems

Jobbeschreibung

Responsibilities of the Field Support Specialist:

• Troubleshoot Oracle and Sun Systems hardware, firmware, and software issues.
• Perform firmware and software patching activities across enterprise environments.
• Diagnose and resolve system failures and performance concerns.
• Support preventive maintenance and system health initiatives.
• Coordinate with engineering teams to implement corrective actions.
• Maintain system documentation and operational procedures.

Qualifications of the Field Support Specialist:

• Active TS/SCI clearance with Full Scope Polygraph (FSP).
• Minimum of 2 years of hands-on experience troubleshooting Oracle and Sun Systems hardware, firmware, and software.
• Experience performing firmware and software patching activities.
• Strong troubleshooting and diagnostic skills.
• Ability to work independently in secure environments.
• Excellent communication and customer support skills.

Compensation for the Field Support Specialist includes:

• Salary range: $80,000 - $200,000 depending on experience
• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO
• Opportunity to support critical national security programs

This job opens for applications on 10/27/2026. Applications for this job will be accepted for at least 30 days from the posting date.