Field Support Services Engineer

Dobbs Defense Solutions, LLC; Landover (MD); On-site; USD 85,000 - 120,000; Full time

Job summary

Dobbs Defense Solutions, LLC is seeking a Field Support Services Engineer to provide technical support, troubleshooting, and customer assistance for mission-critical government systems. This role ensures system reliability, resolves issues, and delivers end-user training to field personnel.

Responsibilities include installing and maintaining hardware, software, and networked systems, training customers, and collaborating with engineering to identify root causes and reduce incidents.

Qualifications

• Bachelor's degree with relevant experience, or HS Diploma/GED with 4+ years of related experience.
• Experience supporting enterprise IT systems, hardware, software, or network environments.
• Strong troubleshooting, analytical, and customer service skills.
• Ability to travel up to 50% (CONUS/OCONUS).
• Excellent written and verbal communication skills.

Responsibilities

• Provide technical support, troubleshooting, and system analysis for customers and field personnel.
• Install, configure, and maintain hardware, software, and networked systems.
• Diagnose and resolve system and network issues to maximize operational availability.
• Train customers on system operation, configuration, and best practices.
• Partner with engineering teams to identify root causes and reduce recurring incidents.
• Travel to customer sites to provide onsite technical support and system implementation.

Skills

Troubleshooting

Customer service

Analytical thinking

Excellent communication

Willingness to travel

Education

Bachelor's degree with relevant experience

HS Diploma/GED with 4+ years experience

Job description

Our Mission

At Dobbs Defense, we deliver mission‑centric IT, Cyber, and data analytics solutions for our government and commercial clients through the convergence of automation, innovation, training, and education. Delivering high‑quality IT, cybersecurity, and data analytics solutions through proven and innovative methods is our vision.

Job Description

Dobbs Defense Solutions is seeking a Field Support Services Engineer to provide technical support, systems troubleshooting, and customer assistance for mission‑critical government systems. This role supports field operations by ensuring system reliability, resolving technical issues, and providing end‑user training.

Duties

• Provide technical support, troubleshooting, and system analysis for customers and field personnel.
• Install, configure, and maintain hardware, software, and networked systems.
• Diagnose and resolve system and network issues to maximize operational availability.
• Train customers on system operation, configuration, and best practices.
• Partner with engineering teams to identify root causes and reduce recurring incidents.
• Travel to customer sites to provide onsite technical support and system implementation.

Qualifications

• Bachelor's degree with relevant experience or High School Diploma/GED with four or more years of related experience.
• Experience supporting enterprise IT systems, hardware, software, or network environments.
• Strong troubleshooting, analytical, and customer service skills.
• Ability to work flexible schedules and travel up to 50% (CONUS/OCONUS).
• Excellent written and verbal communication skills.

Working Environment

Onsite

Required Clearance

Active Top Secret/SCI

Our Equal Employment Opportunity Policy

Dobbs Defense Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), gender expression and transgender status, national origin, ancestry, age, disability, military or veteran status, marital or domestic partner status, genetic information, citizenship, low‑income status or any other status or characteristic protected by applicable law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

Salary Range

Pay range information will be disclosed consistent with applicable state and local pay transparency laws once available. For this position, the anticipated salary range will depend on the selected labor category, candidate qualifications, experience, and overall fit for the role.