Field Support Scheduler - Conference Room Ops & Dispatch

Edgewaterit; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Edgewater Federal Solutions is seeking a Field Support Scheduling Coordinator to oversee service requests, manage technician schedules, and ensure timely assistance for enterprise video conferencing in classified and unclassified environments.

The role requires strong problem-solving, attention to detail, and experience with customer service in a technical setting; candidates must have a HS diploma, 2+ years related experience, and an active DOE security clearance.

Qualifications

• H.S. Diploma plus 2+ years of related experience.
• Active DOE Security Clearance required.
• U.S. Citizenship required.

Responsibilities

• Manage inbound service requests and technician schedules.
• Dispatch technicians for urgent hot calls.
• Provide remote troubleshooting and educate customers.
• Create and manage ServiceNow tickets and ensure proper routing.
• Coordinate with field technicians and departments for efficient service.
• Prioritize, monitor queues, and ensure timely resolutions.

Skills

Customer service in technical/service

PC & Office software proficiency

Office equipment operation

Lifting 35 lbs

Education

HS Diploma

DOE Security Clearance

US Citizenship

Job description

Edgewater Federal Solutions is seeking a Field Support Scheduling Coordinator to oversee service requests, manage technician schedules, and ensure timely assistance for enterprise video conferencing in classified and unclassified environments.

The role requires strong problem-solving, attention to detail, and experience with customer service in a technical setting; candidates must have a HS diploma, 2+ years related experience, and an active DOE security clearance.