Field Support Pro: Driver & HR Services

Professional Transportation Inc; Evansville (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health plans

Paid time off

401K retirement plan

Phone discounts

Planet Fitness membership

Advancement opportunities

Job summary

Professional Transportation Inc. in Evansville, IN is hiring a Field Support Specialist to deliver superior customer service and administrative support to drivers, HR, and Field Operations in a fast-paced Driver Support Center.

You will respond to inquiries related to HR processes, onboarding, compliance, and learning and development. The role involves interacting through phone, Teams, and email, educating drivers on policies and tools, and collaborating with Payroll, Benefits, Talent

Qualifications

• High School Diploma or GED required.
• Associate degree in human resources, business administration, or related field preferred.
• 0–2 years of administrative, customer service, onboarding or HR experience.

Responsibilities

• Serve as the first point of contact for drivers, management, and Field Operations while providing superior customer service.
• Provide professional and timely assistance through phone, Teams, email and ticketing systems.
• Resolve routine and moderately complex inquiries independently whenever possible, escalating issues only when needed.
• Educate drivers on PTI policies, procedures, technology tools, and available resources.
• Maintain professionalism, accuracy, and a high level of customer service during all interactions.
• Perform administrative, operational, and customer service duties requiring independent initiative and sound judgment.
• Guide drivers and internal customers in using self-service resources and PTI technology tools.
• Provide timely status updates on pending issues and ensure customers have the information needed for resolution.
• Work with internal departments, including Payroll, Benefits, Talent Acquisition, Human Resources, Accounting, Finance, IT, and Compliance, to support accurate records, issue resolution, and process improvement initiatives.
• Coordinate with appropriate teams to research, resolve, and follow up on driver or employee support requests.
• Support driver engagement and retention efforts through timely, accurate, and service-focused communication.
• Maintain confidentiality and protect employee data in accordance with company policies, procedures, and applicable state, federal, and regional employment laws and regulations.
• Serve as a subject matter resource for assigned processes, policies, and tools, providing guidance and direction as needed.
• Assist the HR team with credentialing, program documentation, and qualification tracking as required.
• Identify opportunities to improve support processes, data accuracy, and customer experience.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office

HRIS systems

Ticketing systems

Job description

Professional Transportation Inc. in Evansville, IN is hiring a Field Support Specialist to deliver superior customer service and administrative support to drivers, HR, and Field Operations in a fast-paced Driver Support Center.

You will respond to inquiries related to HR processes, onboarding, compliance, and learning and development. The role involves interacting through phone, Teams, and email, educating drivers on policies and tools, and collaborating with Payroll, Benefits, Talent