Field Support & HR Liaison for Drivers

Professional Transportation Inc.; Evansville (IN); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health plan options

Paid vacation, sick time, and holidays

401(K) retirement plan

Discounted cell phone plans

Free Planet Fitness membership

Room for advancement

Job summary

Professional Transportation Inc. (PTI) is hiring a Field Support Specialist to deliver exceptional customer service and administrative support to drivers, HR, and Field Operations in a fast-paced Driver Support Center.

You will respond to inquiries regarding HR processes, onboarding, compliance, and learning and development, ensuring accuracy, professionalism, and adherence to company policies and employment regulations.

Qualifications

• High School Diploma or GED is required.
• Associate degree in human resources, Business Administration, or related field preferred.
• 0–2 years of administrative, customer service, onboarding or HR experience.
• Previous experience in a call center, customer service, entry level HR role, or high-volume work environment preferred.

Responsibilities

• Provide superior customer service to drivers, HR, and Field Operations.
• Respond to inquiries via phone, email, Teams, and ticketing systems.
• Educate drivers on PTI policies, tools, and resources.
• Coordinate with Payroll, Benefits, Talent Acquisition, IT and Compliance for accurate records and process improvements.
• Maintain confidentiality and protect employee data in accordance with laws and company policies.

Skills

Customer service

Communication

Organizational skills

Discretion

Problem solving

HR knowledge

Data privacy

Education

High School Diploma or GED

Associate degree in HR or related field

Tools

Microsoft Office

HRIS systems

Job description

Professional Transportation Inc. (PTI) is hiring a Field Support Specialist to deliver exceptional customer service and administrative support to drivers, HR, and Field Operations in a fast-paced Driver Support Center.

You will respond to inquiries regarding HR processes, onboarding, compliance, and learning and development, ensuring accuracy, professionalism, and adherence to company policies and employment regulations.