Field Support Manager

Hi-Tech Solutions; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Hi-Tech Solutions is seeking a Manager for their tech support group in Atlanta, Georgia. The ideal candidate will have at least 2 years of first-line management experience and the ability to lead a team of 25-40 technicians. Candidates should have 5-10 years in Information Technology, preferably in a client-facing role, and IT Service Management / ITIL experience.

A college degree is preferred, and experience managing geographically dispersed teams is a plus. This position does not require decades of experience, making it accessible for those with a couple of years of leadership under their belt.

Qualifications

• At least 2 years first line management experience required.
• Must have at least 2 years leading teams of 5 or more.
• 5-10 years in Information Technology, preferably client-facing.
• 1 year of experience managing a geographically dispersed team.
• IT Service Management / ITIL experience required.

Responsibilities

• Supervise 25-40 technicians in the tech support group.

Skills

Leadership skills

People management

IT Service Management

Performance management

Service delivery

Education

College degree

Job description

Job Description

This person will be a Manager or leader over a tech support group. Need to be strong people person. Don’t need a 20+ year experience person. Someone with a couple of years lead or manager would work.

Qualifications

• At least 2 years first line management experience required (service delivery, hiring, performance management, etc.).
• At least 2 years leading teams of at least 5 or more direct reports. This manager will supervise from 25-40 technicians.
• 5-10 years in Information Technology, preferably in a client-facing role.
• 1-year experience managing a geographically dispersed team preferred (this manager has employees in multiple locations across multiple states).
• IT Service Management / ITIL experience required (working within ticketing systems, and cross-functional service delivery teams).
• College degree preferred.