Technical Services Manager

Ledgent Technology; Chanhassen (MN); On-site; USD 45,000 - 59,000; Full time

Job summary

Ledgent Technology seeks a Customer-focused Technical Services Manager to lead client-facing service delivery and field support. You will be the primary contact for customers, coordinating service desk and field teams to meet commitments and maintain strong relationships.

The role emphasizes onboarding, implementation, and ongoing support, with a focus on performance metrics and continuous improvement. A Bachelor's degree and 3+ years of leadership in service delivery are expected.

Qualifications

• 3+ years leading or supervising a service desk, technical support, customer support, or service delivery team.
• Proven success managing client relationships and service outcomes.
• Strong communication, organizational, and problem-solving skills.
• Experience tracking performance metrics and coordinating multiple priorities.

Responsibilities

• Manage day-to-day delivery of technical support and service programs for assigned clients.
• Serve as the primary customer contact, ensuring high levels of service and satisfaction.
• Coordinate service desk, field support, and cross-functional teams to meet service objectives.
• Lead onboarding, implementation, and ongoing support activities for client engagements.
• Track service performance metrics, identify improvement opportunities, and drive resolution of issues.
• Monitor project and service deliverables, timelines, and resource requirements.
• Collaborate with operations, sales, finance, and other internal teams to support customer needs.
• Contribute to operational efficiency and overall service performance.

Skills

Leadership

Client relations

Communication

Project coordination

Education

Bachelor's degree

Job description

Salary: USD33 - USD43 per hour

Technical Services Manager

Position Overview

We are seeking a Technical Services Manager to lead client-facing service delivery and field support operations. This role serves as the primary point of contact for customers, ensuring service commitments are met, support teams are coordinated effectively, and client relationships remain strong. The ideal candidate combines service desk leadership experience with strong organizational, communication, and problem-solving skills.

Key Responsibilities

• Manage day-to-day delivery of technical support and service programs for assigned clients.
• Serve as the primary customer contact, ensuring high levels of service and satisfaction.
• Coordinate service desk, field support, and cross-functional teams to meet service objectives.
• Lead onboarding, implementation, and ongoing support activities for client engagements.
• Track service performance metrics, identify improvement opportunities, and drive resolution of issues.
• Monitor project and service deliverables, timelines, and resource requirements.
• Collaborate with operations, sales, finance, and other internal teams to support customer needs.
• Contribute to operational efficiency and overall service performance.

Qualifications

• 3+ years of experience leading or supervising a service desk, technical support, customer support, or service delivery team.
• Demonstrated success managing client relationships and service outcomes.
• Strong communication, organizational, and problem-solving skills.
• Experience tracking performance metrics and coordinating multiple priorities.
• Bachelor's degree or equivalent combination of education and relevant experience.

Preferred Skills

• Client relationship management
• Technical support operations
• Team leadership and coaching
• Performance reporting and analytics
• Process improvement
• Project coordination
• Conflict resolution and stakeholder management

This is an excellent opportunity for a customer-focused technical leader seeking a long-term role with growth potential through a contract-to-hire arrangement.