Field Support Engineer: Tower Uptime & Energy Optimization

Indus Towers Ltd.; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Indus Towers Ltd. seeks a field operations professional to support uptime and safety across telecom tower sites, coordinating with customers, landlords, and field teams to resolve issues and maintain access for uninterrupted telecom operations.

You will drive energy efficiency, site quality, compliance with PTW, PPE, audits, and incident-free maintenance while managing contractor performance and landlord relationships to ensure Ready-For-Service and optimal network performance.

Qualifications

• Knowledge of site hygiene standards and SOPs.
• Ability to ensure correct equipment ratings at telecom sites.
• Experience with PPE usage and safety training.
• Familiarity with PTW processes for field activities.

Responsibilities

• Comply with site hygiene standards per organizational requirements.
• Adhere to SOPs during site operations.
• Ensure correct rated equipment at sites and PPE usage.
• Support environment, safety and health training and safe practices.
• Issue PTW for every site activity.
• Provide outage escalations support to OPCOs.
• Maintain site access with tenant teams and landlords.
• Oversight of site upgrades and Ready-For-Service activities.
• Maintain high site quality: cabling, configurations, Auto mode.
• Identify gaps and perform timely corrective actions.
• Conduct periodic audits of civil, tower, electrical infra.
• Ensure zero non-compliance with quality and operational processes.
• Check compliance of technicians, partners, and spares.
• Drive uptime performance and investigate outages to prevent recurrence.
• Maintain 100% site automation and alarm integration with NOC.
• Ensure PM and CM activities are completed.
• Visit sites and close punch points; monitor remotely via digital platforms.
• Identify high energy usage sites and optimize energy management.
• Coordinate energy backup improvements and alternate energy sources.
• Manage landlord engagement for seamless access and upgrades.

Skills

Site safety

PPE compliance

Permits to Work (PTW)

Outage response

Stakeholder coordination

Education

Safety and operations training

Tools

PTW system

Telemetry/ Alarm systems

Job description

Indus Towers Ltd. seeks a field operations professional to support uptime and safety across telecom tower sites, coordinating with customers, landlords, and field teams to resolve issues and maintain access for uninterrupted telecom operations.

You will drive energy efficiency, site quality, compliance with PTW, PPE, audits, and incident-free maintenance while managing contractor performance and landlord relationships to ensure Ready-For-Service and optimal network performance.