Field Support Specialist

Stratyx; Annapolis (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Stratyx in Annapolis Junction, MD is seeking a Field Support Specialist to provide hands-on Oracle hardware support for Solaris and Linux environments, including ZFS storage, Exadata, and Oracle Database Appliances. The role requires on-site service desk coverage, strong customer service, and the ability to travel to client sites to implement hardware fixes.

You will manage ticket queues, coordinate with data center staff, and adhere to contract SLAs and security policies.

Qualifications

• Experience in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
• Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
• Minimum of 2 years of in-depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and software problems.
• Strong customer-facing service skills and on-site support.

Responsibilities

• Provide Solaris and Linux Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances.
• Provide on-site service desk coverage and assist customers via e-mail, phone, or Instant Messaging.
• Maintain on-site ticketing queue for hardware and software requests and create break/fix/work orders.
• Travel to customer sites to implement hardware equipment fixes (drive replacements, latency issues, power failures, connectivity, etc.).
• Coordinate with data center staff in remote locations to organize access for support.
• Follow government security policies and conduct weekly checks with customers on issues.

Skills

Oracle hardware troubleshooting

Sun Systems hardware troubleshooting

Solaris/Linux administration

Firmware patching

Software patching

Customer-facing support

Tools

ZFS storage

Exadata

Oracle Database Appliances

Job description

# Field Support Specialist* Annapolis Junction, MD* Full-time* just now## About this roleWe are seeking a skilled and detail-oriented Field Support Specialist to join our team. The ideal candidate will have strong experience with providing hands-on support for Oracle hardware with Solaris and Linux Operating Systems.Key responsibilities:- Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.- Provide on-site service desk coverage.- Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.- Maintain on-site ticketing queue for hardware and software requests.- Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)- Maintain high level of ongoing communication with customer before and during call progression.- Set and meet delivery target dates to comply with contract support SLAs.- Escalate customer issues/concerns to leadership as needed.- Coordinate with data center staff in remote locations to organize access for additional support.- Create break/fix and work order requests for access to local and remote locations.- Maintain on-site spares inventory for local use.- Follow government security policies.- Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.Qualifications:- Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.- Experience with firmware and software patching of systems from Oracle and Sun Microsystems.- Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.