Field Support Engineer

Hai Robotics; Indianapolis (IN); On-site; USD 105,000 - 215,000; Full time

Job summary

Hai Robotics is looking for a Field Support Engineer to join their innovative team. In this role, you will leverage your technical expertise to support warehouse automation solutions. Responsibilities include troubleshooting, project support, and collaborating with engineers to ensure seamless operations. This is a unique opportunity in a fast-paced, entrepreneurial environment focused on groundbreaking technology.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Qualifications

• Minimum education requirement: Associate's degree or equivalent experience.
• Entry-level exposure in AGV, ACR, or AMR solutions.
• Knowledge of WMS/WES/WCS integration is a plus.

Responsibilities

• Assist in firmware configuration for hardware components.
• Provide ongoing support for robotics systems during and post-deployment.
• Conduct site inspections and evaluate adherence to standards.

Skills

Analytical skills

Troubleshooting

Communication

Education

Associate's degree in Mechanical/Industrial/Robotics/Electrical Engineering

Tools

Linux

SQL

Job description

HAI Robotics seeks a Field Support Engineer with a strong background in warehouse automation. Understanding the agile mindset, various systems (AGV, ACR, AMR) is key to success in supporting our groundbreaking projects. We welcome your application if you possess in-depth expertise in providing project support through technical guidance.

HAI Robotics has a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a “typical” day you will spend time investigating the root cause of a customer issue, consulting with the top engineers at HAI Robotics, or discussing radical new approaches to solve customer challenges.

Join a world-class team in an entrepreneurial setting akin to a startup. This opportunity allows you to support projects while gaining invaluable experience in robotic automation. You'll work alongside brilliant minds passionate about robotics, all while prioritizing excellent service to our customers. Your role will support project diagnostics, response, measurement, and automation, contributing to the operational scalability necessary for the platform's exponential growth.

Responsibilities

• Collaborate within a team environment and benefit from mentorship opportunities.
• Collaborate within a team environment and benefit from mentorship opportunities.
• Assist in configuring firmware for various hardware components like robots, conveyors, servers, and scanners.
• Collaborate in software testing during project implementation and support.
• Offer ongoing support and maintenance to our robotics systems during and post-deployment to ensure seamless operations of HAI products.
• Test the fully integrated HAIQ-Warehouse Management System with customers or vendor sub-systems.
• Conduct site inspections and evaluations, overseeing grid line marking and floor DM code adherence.
• Ability to perform basic DevOps operations.
• Provide support and service across the contiguous US at any project
• Travel to sites is on an as-needed basis and could be for 1 to 3 months in length, possibly longer, or as little as a day
• You will be required to pass HAI's FAE certification

Qualifications

• Minimum of an associate's degree in Mechanical/Industrial/Robotics/Electrical Engineering OR equivalent experience or technical training.
• Entry-level exposure or knowledge in supporting AGV, ACR, or AMR solution implementations
• Some knowledge of WMS/WES/WCS integration and PLC, but not required
• Strong analytical and troubleshooting skills
• Preferred experience in warehouse automation, material handling equipment, and warehouse operations- Familiarity with Linux/UNIX, SQL, and scripting for task automation
• Basic understanding of VPNs, firewalls, and routers
• Strong communication skills with an analytical mindset
• Proficiency in Chinese (is a plus but not required)
• Basic understanding or knowledge of DevOps philosophies
• Must be willing to live in at the location of the assigned project for the life of the contract
• Travel is 80% (required)

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Manufacturing, and Engineering

• Industries

  Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Hai Robotics by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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